After a customer has made a rental reservation with us, we request that the customer upload a picture of their driver's license and insurance ID card. Currently, our automated emails have a link to a Dropbox folder that they can upload their documents to, however, this creates an extra step for our staff going into Dropbox, searching for their names, and verifying their documents.
We would like to see the ability to upload a document within the waiver so that customers can sign the waiver, and upload their documents in one place, and our staff can simply view their waiver, confirm it's been signed correctly, and verify their documents.
This would also significantly clear up the workflow when additional drivers have been added to a vehicle rental reservation as often times the additional drivers will upload their documents under their name, rather than the name the reservation is made under so we are unable to locate their documents through Dropbox. If documents could be uploaded with the waivers, we could easily keep track of additional driver's documents.
Thanks for listening!
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