Having the ability to send out automated notifications hours/minutes before the start of a reservation would greatly benefit my ability to send customers time-sensitive reminders.
I utilize the Checkfront system to manage a semi-automated, contactless event rental venue, so the notification system is the most important asset in my workflow. I even use the Twilio SMS integration to remind customers to check their email for more information (this has been extremely useful). Customers can schedule a tour online, then tour the venue in person themselves, all without speaking to or interacting with anyone.
Last week, there were 3 scheduled tours where no one showed up. Today, I found out that the customers simply forgot on the day of their tour. So, naturally, I logged in to create a new notification for 1 hour prior to the tour start time...
Currently, "1 day" is the shortest length of time before a scheduled reservation notification can be sent out, but in everyone's fast-paced lives, a little last-minute reminder is usually appreciated. The ability to send out a notification "AT THE START OF", "HOURS BEFORE", or "MINUTES BEFORE" the reservation start time would be very beneficial.
If your business could benefit from this feature too, please "thumbs up"!
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