New Feature Request: Add additional Email Triggers

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Raymond Hall

• May 20, 2021 12:08

HI Checkfront support,

I have a request that would allow for a welcome and check-out email by adding some additional email trigger "Event" such as check-in and check-out that could then trigger automated emails to customers. 

In addition to this it would be nice to set a time before/after an event to send an automated email--IE 1 day after check out sent a "thank you".

If this has been covered please combine with the other thread.

Thank you, Trey

 

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  Jay Coughlan

  • May 20, 2021 21:56

  Hi Richard,
   
  That is an excellent idea on how to improve the notification triggers. Being able to send them based on the Check-in or Check-out status of a booking could be very useful.
   
  I have seen some operators set up custom statuses for "Checked-in" and "Checked-out" that send notifications automatically. Then, operation staff just need to switch the booking into these statuses as a part of the normal check-in/check-out flow and the emails will send as needed.
   
  Another option is to schedule a booking notification to send after the booking's end date in certain statuses, such as paid or a custom check-in/out status, which would presumably be around the same time as the check-out.
   
  Thank you for your thoughts!

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