Pending Guest Details Forms



  • Official comment
    Amy, Technical Analyst

    Hi Cindy,

    Thanks for your question!

    I believe this occurs if a Guest Form is partially filled out or started via attributing an item to the form but not fully completed.

    At this time, there isn't a way to prevent the customer who places the booking from filling in or starting the other forms. Although you can discourage this by including a disclaimer in the email notification they receive with the "Complete Guest Details" link and/or by altering the text above the Guest Form slightly using some custom CSS.

    Here is the code you'll need to add to your CSS Editor (Manage > Layout > Booking Page > CSS Editor) to achieve this: 

    .col-sm-12 span {
    display: none;
    .col-sm-12:after {
    content: 'Add disclaimer information here!';


    I hope this helps! 🙂

    Comment actions Permalink
  • Avatar
    Don Ingrassano

    the primary booker should be able to edit their own guest list

    Comment actions Permalink
  • Avatar
    Cindy Galligan

    I do not believe the primary booker can? This is still an on going problem with our guest details forms. There are many pending forms and I do not see these until a guests complains that they can not fill in a form on a group reservation.

    Comment actions Permalink

Please sign in to leave a comment.