Pending Guest Details Forms

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Cindy Galligan

• May 26, 2021 18:09

I have noticed that I have had in increase number of guests lately emailing me because they can not access a guests details form.  The forms are all "filled up".  When I go in to the reservation there are "pending" forms with no information holding up spaces.   I simply delete these pending forms and the guests can access this.  

Is there a way of stopping this from happening? This is something that did not happen previously.

TIA 

1

• Official comment

  

  Amy, Technical Analyst

  • May 29, 2021 23:37

  Hi Cindy,
  
  Thanks for your question!
  
  I believe this occurs if a Guest Form is partially filled out or started via attributing an item to the form but not fully completed.
  
  At this time, there isn't a way to prevent the customer who places the booking from filling in or starting the other forms. Although you can discourage this by including a disclaimer in the email notification they receive with the "Complete Guest Details" link and/or by altering the text above the Guest Form slightly using some custom CSS.
  
  Here is the code you'll need to add to your CSS Editor (Manage > Layout > Booking Page > CSS Editor) to achieve this: 

  .col-sm-12 span {
    display: none;
  }
  .col-sm-12:after {
    content: 'Add disclaimer information here!';
  }

   

  I hope this helps! 🙂

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  Don Ingrassano

  • May 01, 2022 18:54

  the primary booker should be able to edit their own guest list

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  Cindy Galligan

  • May 01, 2022 21:49

  I do not believe the primary booker can? This is still an on going problem with our guest details forms. There are many pending forms and I do not see these until a guests complains that they can not fill in a form on a group reservation.

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