How to: Write suggestions and submit product feedback

Have an idea for a product suggestion? 

We’d love to hear more! 

Learning about the many ways our operators use  Checkfront helps our Product team research and understand the needs of our customers, and we appreciate and value customer feedback when making updates to our platform.

Have a suggestion? Submit it here!

To make your request most impactful, here are 3 tips on how to submit Suggestions and Product Improvement Feedback. 

1. Search for Similar Suggestions  

We receive hundreds of suggestions and feedback each month, so if you search for your feedback and find that another customer has made a similar suggestion, give it a +1. Feel free to add an additional comment with any additional information or context that you think might be helpful. 

2. Vote for previous feedback

If you see something you like or would like to see in a future update, give it a vote by hitting the thumbs up button. ! Add to the conversation by posting a comment and sharing more about why this suggestion would be helpful for you or tell us more about what it would achieve. 

3. Provide details and examples.

What problem are you trying to solve with your suggestion? Our Technical Support team and Product Managers are experts at troubleshooting and problem-solving. We may be able to help you find a feature or a solution that already exists! In the event that the feature doesn’t yet exist,  extra details help our teams better understand the current problem, and helps us in the development and implementation of possible solutions.

Here are some questions that would be helpful to address in your feedback: 

• What are you trying to achieve?

• What’s stopping you from achieving this in Checkfront today?

• How are you currently getting around or solving this problem? Any workarounds?

• Ideally, how would you like to see this resolved in Checkfront? What would this look like and how would it work?

• What impact does this have on your business? Is it something you face daily? How does it affect your overall business?

• Who is impacted (Staff, Customers, etc..)?

Along with our best practices, please take the time to review our Suggestions and Product Improvement Feedback guidelines found here.

Here are some relevant 'How To' posts to get started!

• How to: Use the Checkfront Community
• How To: Ask a Question
• How to: Write a tip for the Community