Booking/Customer Waitlist

Comments

18 comments

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    Dedric Hourde

    Hi Calum Rogerson

    the following don't really "answer" your questions, but is something that may help in the meantime.

    In the Rule definition, you can allow for overbooking:

    https://support.checkfront.com/hc/en-us/articles/360007464033-Rules-Definitions

     

    I haven't tested it myself, but I assume it would allow a Customer to (pre-)book while somehow informing that customer that it is overbooked.
    When receiving the booking, you could changed its status to "Waiting List" or whatever name suits best.

    It is just an idea to explore, defo not the ideal solution you'd like, but I thought I'd share anyway...

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    Julie Kidman

    Hi yes, I'd like to vote for a waitlist function as well, thanks

     

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    Oliver Ueltzhoeffer

    Hi yes, I'd like to vote for a waitlist function as well, thanks!

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    Heather Newman

    I agree, a waitlist function would be a great boon. Some guests have specific dates they're interested in and others will take anything that comes up within their broader time frame. Currently I just jot down their name but it usually ends up being mislaid. If guests made a customer account would there be any way to notify them of available dates in a first come first serve sequence? 

     

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    Lynnet Ngulube

    Here's another vote for a waitlist function. We end up having to jot down people's names and contact information or create a running email list of waitlisted customers when ideally we want them to enter this information in some sort of online form that allows us to automatically send them updates should seating open up. PeekPro had a good waitlist form years ago when we used them before moving to Checkfront.

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    Genevieve Burdett

    Another vote for waitlist feature please. This is a huge amount of staff time/revenue that is being lost without this feature. The waitlist feature should automatically email the waitlisted customer if a spot opens and link them to payment/booking.

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    Steve Venton

    @Genevieve that sounds good...

    I'm building a group tour that runs when, say, four people have booked. So we need Checkfront to allow reservations from the first three customers. However, when a fourth customer books, Checkfront should bill and collect payment from all four of them. 

    Maybe at the time that the tour gets the fourth client, the first three should be asked to re-confirm, but as soon as there are four clients wanting to pay then all will be charged at the same time. 

    Subsequent clients should of course pay instantly as the tour is confirmed. 

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    Steve Venton

    Yes, we really need a waitlist. Also linked to allowing book and pay only when the trip reaches a required threshold.

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    Dockside Sports

    Yes - I would like to see a waiting list. 

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    Jess Chapman

    Another vote for a waitlist! Would be a great function, as we would be able to potentially put on an extra tour if we see a lengthy waitlist on a particular day. 

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    Phillip Hullquist

    The suggestion for a waiting list feature was first discussed on the old forum back in January 2012 so it's been over a decade since first proposed. The most recent update from the Checkfront team was in January 2017:

    Unfortunately, this feature has not beed added to the system yet and I don't have any update to provide as to if or when it might be added. I have added you to the list of those who would like to see this feature added, so when we have an update, we will let you know.

    As a workaround, you might be able to use a custom status to store waitlist customers, but most of that would still be done manually so it doesn't really solve this problem.

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    Darren Langeveld

    Waitlist on sold out items please !

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    Christine Wallace

    Voting for waitlist thanks

     

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    DaRon Bruce

    Add another vote for adding a waitlist feature

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    Patrick Prade

    Count us in for wanting a waitlist feature too!

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    Debra Kotowski

    Me too, would find an automatic waitlist function invaluable.

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    Gary Fan

    Waitlist function wanted

     

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    Timothy Davies

    yes please for a waitlist

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