When are notifications sent and not sent?


1 comment

  • Official comment
    Jay Coughlan

    Hi Kristi,

    That is an excellent question! At this time, notifications will only send if the booking is in the status the notification is configured to. Using your example, if there is a scheduled notification for the DEPOSIT status, and the customer's booking is moved into PAID before the notification is supposed to send, the notification would not send to the customer. 

    If there is a notification that should send to the customer in multiple statuses, we recommend duplicating that notification for each status.

    I hope this helps!

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