Charging a Customer Card if the boat is returned damaged

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    Jordan

    Hi Chris,

    Jordan‍ here from Checkfront support. Thanks for reaching out.

    Your ability to charge a card again will typically be determined by which payment provider you're using. The feature is called "rebilling". Most of the major providers allow for this, but you'll need to double-check to see if our integration supports it.

    For more information on our available providers: Payment Providers

    Many operators do charge in the event of damages, however, I would recommend reaching out to a legal professional/consultant for guidance on your booking policy.

    If you require assistance with updating your booking policy in Checkfront, feel free to reach out to support@checkfront.com.

    Cheers,

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    Martin Kniebel

    Hi Chris,

    you typically can't charge a customer's card without their approval and payment provider typically don't give you an option to do so.

    We try to circumvent that by having our customers fill out and sign a credit card retention form. On there we ask for their credit card information and specifically state that they allow us to charge their credit card if the equipment comes back damaged or not at all. In case of a damage or theft we can then type the credit card info into the payment system for any charges. See this link: Terms & Conditions — The Handle-Bar 

    We only had to do that once yet. In that case we had a conversation/argument with the customer but justified the cost, i.e. we provided an invoice showing labor and material cost to prove that the cost charged were legit and reasonable. We then used the CC info to charge the card and had no issue. 

    Good luck

    Martin (www.handle-bar.ca)

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