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Working with custom booking statuses

Custom booking statuses let you tailor Checkfront to your unique business workflow.

They help you organize and track bookings beyond the default options, such as adding statuses like Reschedule, On Hold, or Waiting for Payment, so you can manage every stage of your booking process with greater flexibility.

Learn about custom booking statuses and how to create and edit custom statuses.

New to booking statuses? Read the first article in this series for an introduction to Booking Statuses.

 

Accessing the features mentioned in this article


Where can I find this feature using the top menu?

  • Manage > Layout > Statuses
     

What more do I need to use this feature?

  • Admin permissions to manage your account.
     

Which Checkfront version supports this feature - classic items, classic products, or both?

  • This feature is available in both our classic version, which uses classic items (Inventory > Items), and our classic version, which uses classic products (Inventory > Products).  → Learn more about products

 

What are custom booking statuses?

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Custom statuses are user-created labels that you can add alongside Checkfront’s default statuses (such as Pending, Paid, or Cancelled). They help represent special conditions or custom workflows that don’t fit neatly into standard stages.
 

A custom status can be:

  • Locked — Keeps the item’s inventory reserved and unavailable for rebooking.
  • Unlocked — Frees inventory, allowing it to be rebooked while still tracking the booking record
 

How to create or edit a custom status

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  1. Go to Manage > Layout > Statuses.
  2. Click Create New Status.
  3. Enter a name (e.g., Reschedule, Awaiting Confirmation).
  4. Choose whether the status should be Locked or Unlocked.
    • Locked = holds inventory.
    • Unlocked = releases inventory.
  5. Select a color to help staff recognize it quickly.
  6. Click the Save button.

To edit or reorder existing custom statuses:

  1. Click the status name to edit it.
  2. Adjust color, lock setting, or display order as needed.
  3. Click the Save button to apply changes.

 

Callout icon of a cap and certificate, indicating additional learning resources.

Learn more about the Booking Index

For a detailed look at sorting and viewing bookings from the Booking Index report, check out the following article series:

 

Next Steps

In the next article within this series, we walk through creating new booking statuses.

 

 

< Changing the status of a booking    |     Creating a new Booking Status >

 

 

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