Managing your GetYourGuide bookings

Learn how to be notified of your bookings and where to do your booking edits and payment reporting.

New to GetYourGuide? Read the first article in this series for an introduction to the GetYourGuide integration.

Accessing the features mentioned in this article

Which industry is this best suited for?

X Accommodations | ✓ Activities  |  ✓ Tours  | X Rentals  | X Adventures | X Escape Rooms | Learn More

Where can I find this feature using the top menu?

• Information is provided inline below.
   

What more do I need to use this feature?

• Admin or restricted permissions to access Reports & Booking Data.
• Access to your GetYourGuide account to manage bookings.
   

Which Checkfront version supports this feature - classic items, classic products, or both?

• This feature is available in both our classic items version using classic items (Inventory > Items) and our classic products version using classic products (Inventory > Products).  → Learn more about products

You can configure custom Checkfront email notifications triggered by the Paid in GYG status for bookings made through GetYourGuide.

Checkfront email notifications allow you to collect richer information through Waivers and Guest Details.

Customer booking notifications To be notified by email of Customer bookings made through GetYourGuide, you must create an email notification that includes Staff recipients for the Paid in GYG status. Learn more about Checkfront email notifications here: Introduction to email notifications.

Inventory Holds GetYourGuide holds inventory for 60 minutes, compared to the standard 15 minutes in Checkfront for pre-bookings. As a result, Checkfront inventory reserved through GetYourGuide is also held for 60 minutes to align with GetYourGuide. If the booking is not completed, the inventory is then released, and the Guest is informed that it is no longer available for payment.

Bookings processed through GetYourGuide appear in the Booking Index (Reports > Booking Index) with the provider of GetYourGuide and the status of Paid in GYG.

Booking Invoices (Reports > Booking Index > Booking)  processed through GetYourGuide also display the status of Paid in GYG. 

GetYourGuide does not convey the booking amount, so the amount paid remains $0.00, and no transaction information is available in Checkfront. Please take a look at the reports in GetYourGuide for this information.

The GYG Booking Reference is included in the booking notes at the top right of the invoice. This reference matches the Booking Reference associated with bookings in GetYourGuide.

Booking status cannot be disabled or unlocked The Paid in GYG booking status cannot be disabled or set to not lock inventory while the GetYourGuide integration is enabled.

Checking inventory availability GetYourGuide checks inventory availability daily once connected. Checkfront also updates GetYourGuide when an inventory adjustment is made.

Booking management in GetYourGuide We strongly encourage you to do your Booking Management in GetYourGuide, such as cancellations or changes to the items, number of attendees, or discounts. Edits and cancellations to bookings in Checkfront are NOT communicated to GetYourGuide. No payments or refunds are processed if you edit or cancel bookings in Checkfront. You need to process the payments outside of Checkfront and GetYourGuide. Also, payments and refunds in Checkfront would need to be associated with a POS Payment Type, indicating they were handled outside of Checkfront.

GetYourGuide Solutions For more information on configuring products in GetYourGuide, please see their Supplier Support:  GetYourGuide Supplier Support

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