Introduction to Waivers & Documents

Waivers & Documents allow you to collect essential information and signatures from your Customers, such as liability waivers, medical release forms, or rental agreements, before they participate in an activity or utilize your services. This feature helps ensure compliance, reduce risk, and streamline your check-in process.

Read this introduction to the Waivers & Documents feature.
 

Accessing the features mentioned in this article

Where can I find this feature using the top menu?

• Manage > Integrations > Guest Management > Waivers
• Bookings > Waivers & Documents (once activated)
   

What more do I need to use this feature?

• Admin or restricted permissions for Waivers & Documents.
   

Which Checkfront version supports this feature - classic items, classic products, or both?

• This feature is available in both our classic items version, which uses classic items (Inventory > Items), and our classic products version, which uses classic products (Inventory > Products).  → Learn more about products

Depending on your business operations, you may need customers to sign digital documents before arrival, such as:

• Liability waivers
• Medical consent forms
• Damage agreements
• Rental contracts

Checkfront enables you to create, customize, and manage these documents directly from your dashboard.
 

Assigning Documents

You can create multiple documents and assign them to specific items or products.
For example:

• A stay in your lodging may require a damage waiver
• A horseback adventure tour may require both a waiver and a medical release form

Customers are asked to complete the assigned documents during booking or before participation, ensuring all required paperwork is gathered in advance.

Checkfront blog post Curious about the difference between a liability form and a digital waiver?See our detailed breakdown in the related blog post on liability forms. Everything you need to know about liability forms

With the next article in this series, we start by activating waivers and documents.

Activating Waivers & Documents >