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Restoring inventory during Item Inventory Imports (Classic Items)

If something goes wrong with an inventory import - such as incorrect data, deleted or overwritten items - you can restore your inventory to a previous state using restore points. The system automatically creates snapshots during each import. Use this guide to see how, when, and what gets restored.

Learn how to restore item inventory using restore points.

New to importing inventory? Read the first article in this series for an introduction to Inventory Import.

 

Accessing the features mentioned in this article


Where can I find this feature using the top menu?

  • Inventory > Import
     

What more do I need to use this feature?

  • Admin permission to manage Inventory.
     

Which Checkfront version supports this feature - Classic Items, Classic Products or both?

  • Your account must have access to classic items (Inventory > Items), a key feature of our Classic Items version of Checkfront. 
  • This feature is not yet supported with classic products (Inventory > Products), a key feature of our Classic Products version of Checkfront. 

 

How to restore your inventory

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  1. Go to Inventory > Import.

  2. Locate and click the Restore button, which opens a dialog or menu showing available restore points (timestamps).

    Buttons for import, restore, and delete actions displayed for inventory management.

     

  3. Select the restore point from the dropdown or list with the timestamp you want.

  4. Confirm your choice in the dialog. Usually, there’s a Restore or Continue button, plus a Cancel option.

    Restore confirmation dialog explaining restore points and providing options to cancel or continue.
     

  5. When a backup is selected, your inventory returns to its state before that time. Select your backup from the dropdown list of timestamps.

    Inventory backups window showing a dropdown to select a restore point timestamp and buttons to close or restore.
     

  6. After confirming, you should see a success message. Your inventory will revert to the state it was in at that timestamp.

Inventory list with a success message confirming that the inventory table has been restored and showing an item entry for Valley Lodge.

 

Common Issues & Troubleshooting

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Problem What Likely Happened How to Fix / Avoid
No restore points visible You may not have done any imports yet, or the system purged data due to the retention policy. Ensure you’ve performed at least one inventory import; check if your user role has the correct permissions.
Restore fails or does not complete Network issue, data conflict, or your role doesn’t allow full inventory changes. Try again; reach out to support; ensure proper permissions.
Concern about losing recent changes
 		 You restored to an earlier timestamp, losing changes done afterward. Before restoring, export the current inventory or note recent updates so you can reapply them if needed.

 

Next Steps

You can learn how to delete Item Inventory during import using the article in this series.

 

 

< Field mapping Item Inventory for Import     |     Deleting Inventory during Item Inventory Imports >