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Translating email notifications

Make your email communication more inclusive by translating notifications so they better serve customers across different languages.

Learn how to translate a notification using Customer languages, including choosing the language when processing a new booking on the Staff side.

New to Email Notifications? Read the first article in this series for an introduction to the Email Notifications feature.

 

Accessing the features mentioned in this article


Where can I find this feature using the top menu?

  • Manage > Notifications > Email > Email Notification
     

What more do I need to use this feature?

Which Checkfront version supports this feature - classic items, classic products, or both?

  • This feature is available in both our classic items version (Inventory > Items) and our classic products version (Inventory > Products).  → Learn more about products

 

Translating email notifications

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Do you have Customer Languages configured and need to translate your email notifications into another language? Follow these steps to translate your notification:

  1. Click on the Translate button in the left-hand menu of the Email Notifications page. A dropdown menu of the languages you have configured within your account will appear.
  2. Click on the language you want to edit. The system highlights any editable fields in blue while you're in this mode.
  3. Make your changes and click Save Translation in the left sidebar.

 

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Learn more about translations

For a detailed look at language translations, check out the following article series:

 

Staff bookings and choosing the notification language

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Customer booking form highlighting the Customer Language selection menu at the bottom of the page.

With email notifications translated into multiple languages, staff can select the preferred language when creating a new booking from the system's back-end, for example, via the New Booking (Booking > New Booking) option.

A unique Customer Language field appears on the booking form and is visible only to staff members. The dropdown menu is pre-populated with any active Customer languages in your system.

Selecting a language in this field triggers the system to send relevant notifications in that language according to its schedule.

 

Next Steps

In the following article, we provide tips on setting up HTML notifications. 

 

 

< Copying email notifications     |     Additional tips for setting up HTML notifications >

 

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