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Customizing email notifications on your product

Customizing email notifications for your product in Checkfront enables you to tailor the messages Guests receive, delivering clear, branded communication and keeping Customers informed throughout the booking process.

Learn how to customize email notifications for your product to include additional messages for your Guests.

You can learn more about the Advanced tab here: Step 5: Managing advanced settings on products.

New to the Product Builder? Read the first article in this series for an introduction to the Product feature.

 

Accessing the features mentioned in this article


Where can I find this feature using the top menu?

  • Inventory > Products > Products > Add Product/Add New Product/Edit Product > Advanced
     

What more do I need to use this feature?

Which Checkfront version supports this feature - classic items, classic products, or both?

  • Your account must have access to classic products (Inventory > Products), a key feature of our classic products version of Checkfront. This feature is not available for use with classic items (Inventory > Items) in our classic items version. → Learn more about products. 
     

Customizing email notifications on your product

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Kayak Rental product settings page highlighting the Custom Email Notification section under Additional Product Settings.
With this product setting, you can include additional information within active email notifications when someone books this product.

This setting can be found within the Product Builder (Inventory > Product) under the Advanced tab and Additional Product Settings section.

You can check out the following instructions to get started.

Custom Email Notification settings with toggle turned off showing instructions that extra booking details can only be used if notifications are active. 1. Toggle the Add additional details option to enable the message field.
Custom Email Notification enabled with text editor visible for entering specific booking details such as access codes or check-in times.

2. Enter a product-specific message in the message area provided. 

Use our editor to format the description for display. Format the text using the options provided (format, bold, italic, underline, strikethrough, lists, link, line, align, size, text colour) or work with HTML code (<>).

 

Callout icon of a bullseye with an arrow, indicating frequently asked questions.

What is an email notification?

A notification is an email message sent to your Customers to confirm booking actions. They may include a booking confirmation, notice of changes made to the booking, or a payment request. 

 

Callout icon of a bell, indicating alert.

Required elements

Two elements must be in place for this to work:

  1. Email Notifications must be turned on.
  2. Notifications must have the {$BOOKING_EXTRA_DETAILS} variable added. The Custom Email Notification message appears where you place this variable within the notification.

Learn more about managing your notifications here:
 

  < Activating waivers and documents for your product   |  

 

 

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