Customizing email notifications on your product

Learn how to customize email notifications for your product to include additional messages for your Guests.

Learn more about the Advanced tab here: Step 5: Managing advanced settings on products.

New to the Product Builder? Read the first article in this series for an introduction to the Product feature.

Accessing the features mentioned in this article

Where can I find this feature using the top menu?

Inventory > Products > Products > Add Product/Add New Product/Edit Product > Advanced

What more do I need to use this feature?

Admin permissions to manage inventory or restricted permissions to View products and assets and Manage products and assets.

Which Checkfront version supports this feature - classic items, classic products, or both?

Your account must have access to classic products (Inventory > Products), a key feature of our classic products version of Checkfront. This feature is not available for use with classic items (Inventory > Items) in our classic items version. → Learn more about products.

Advanced Email Notifications
With this product setting, you can include additional information within existing, active email notifications when this product is booked.

You can find this setting within the Product Builder (Inventory > Product) under the Advanced tab and Additional Product Settings section.

Check out the following instructions to get started.

1. Toggle the Add additional details option to enable the message field.

2. Enter a product-specific message in the message area provided.

Use our editor to format the description for display. Format the text using the options provided (format, bold, italic, underline, strikethrough, lists, link, line, align, size, text colour) or work with HTML code (<>).

Important

Two elements must be in place for this to work:

Email Notifications must be turned on.
Notifications must have the {$BOOKING_EXTRA_DETAILS} variable added. The Custom Email Notification message appears where you place this variable within the notification.

Learn more about managing your notifications here:

Introduction to email notifications based on the booking status

With the next article in this series, we look at activating waivers and documents for your product.

< Activating waivers and documents for your product |