Send real-time SMS notifications to staff and customers using Twilio to keep everyone informed and your operations running smoothly.
Learn extra tips for sending SMS notifications to your Staff and Customers.
New to Twilio? Read the first article in this series for an introduction to the Twilio SMS notification feature.
Accessing the features mentioned in this article
Where can I find this feature using the top menu?
- Manage > Integrations > Communication
What more do I need to use this feature?
- Admin permissions to manage Integrations.
- You must have a Twilio account before enabling this integration.
Which Checkfront version supports this feature - classic items, classic products, or both?
- This feature is available in both our classic items version (Inventory > Items) and our classic products version (Inventory > Products). → Learn more about products
Sending Staff notifications
To send notifications to your Staff members, they need to have a mobile number configured in their Checkfront account profile.
You should include the area code but not the country code—for example, 250-555-5555.
|
Learn more about Staff accounts For a detailed look at Staff Account profiles, check out the following article series: |
Sending Customer notifications
You can configure the system customer_phone field within your Booking Form field editor, and Checkfront uses this for mobile notifications.
You can change the default label for Phone to Mobile and add a tip that explains that you are sending an SMS to this number.
|
SMS notifications are one-way Please note that SMS notifications are one-way, from Checkfront to the recipient. |
|
Learn more about booking form fields For a detailed look at the Booking Form editor, check out the following article series: |
< Working with SMS notification variables for use with Twilio