Sending SMS notifications to Staff and Customers with Twilio

Learn extra tips for sending SMS notifications to your Staff and Customers.

New to Twilio? Read the first article in this series for an introduction to the Twilio SMS notification feature.

Accessing the features mentioned in this article

Where can I find this feature using the top menu?

Manage > Integrations > Communication

What more do I need to use this feature?

• Admin permissions to manage Integrations.
• You must have a Twilio account before enabling this integration.
  
  

Which Checkfront version supports this feature - classic items, classic products, or both?

• This feature is available in both our classic items version using classic items (Inventory > Items) and our classic products version using classic products (Inventory > Products).  → Learn more about products

To send notifications to your Staff members, they need to have a mobile number configured in their Checkfront account profile.

You should include the area code but not the country code—for example, 250-555-5555.

Learn more Staff Account profiles here: Introduction to Staff accounts

You can configure the system customer_phone field within your Booking Form field editor, then Checkfront uses this for mobile notifications.

You can change the default label for Phone to Mobile and add a tip that explains that you are sending an SMS to this number.

Please note that SMS notifications are one-way, from Checkfront to the recipient.

Learn more about the Booking Form editor here: Introduction to Booking Form Fields

< Working with SMS notification variables for use with Twilio