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Viewing booking logs from booking invoices

Booking logs let you audit every event linked to a booking - payments, refunds, status changes, and notifications - giving you a clear timeline of what happened and when.

Learn how to access the log of events associated with a booking, print the view from your browser, or take screenshots.

New to the Booking Invoice? Read the first article in this series for an introduction to the Booking Invoice.

 

Accessing the features mentioned in this article


Where can I find this feature using the top menu?

  • Click an active Booking ID anywhere in the system. For example, open the Booking Invoice from the Booking Index report (Reports > Booking Index > Booking ID > Booking Invoice > Log). 

  • You can also enter the Booking ID in the Search field found in the main menu to bring up the Booking Invoice.
     

What more do I need to use this feature?

Which Checkfront version supports this feature - classic items, classic products, or both?

  • This feature is available in both our classic version, which uses classic items (Inventory > Items), and our classic version, which uses classic products (Inventory > Products).  → Learn more about products

 

Accessing and viewing booking log entries

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Booking log tab showing status changes and payments with details of booking events and system updates.

The Booking Log is a detailed record of all events associated with a given booking. It can be found under the Log tab of Booking Invoices. This log includes notifications sent, status updates, payments, and changes to bookings.

  • Each row in the log displays the Date, Event Type, User, and a brief description.

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Learn more about system logs

An extensive system log can be found in the Account Activity report (Reports > Account Activity).

For a detailed look at the Account Activity report, check out the following article:

 

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Booking Log limit

The Booking Log does not contain logs older than two years.

 

Printing booking log entries

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Print preview of a booking log for Jane Smith on September 3 2022 displaying booking and addon entries.

While a print option is not available for Booking Log entries, there are possible alternatives, such as:

  • Printing to PDF using your browser, for example, with Google Chrome. Ensure that headings are excluded, blank pages are omitted, and the table is custom-sized to fit the PDF. The experience varies depending on the browser. See the above screenshot.
  • Taking manual screenshots and then printing those to PDF.

 

Next Steps

In the next article in this series, we learn how to manage guests from the Booking Invoice.

 

< Viewing transaction details from booking invoices     |     Managing Guests from booking invoices >

 

 

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