Expand your reach by connecting Checkfront to Viator, so your inventory is visible to millions of travelers searching for tours, activities, and attractions across Viator and other TripAdvisor business pages.
Learn more with this introduction to the Viator integration.
Accessing the features mentioned in this article
What industry does this feature apply to?
- X Accommodations | ✓ Activities | ✓ Tours | X Rentals | ✓ Adventures | ✓ Escape Rooms | Learn More
Where can I find this feature using the top menu?
- Classic Items: Manage > Integrations > Channels > Viator
- Classic Products: Please contact Support to see if your account is eligible.
What more do I need to use this feature?
- Admin permissions to manage integrations.
- A Viator account (or sign up during integration setup!)
Which Checkfront version supports this feature - classic items, classic products, or both?
- This feature is available in both our classic version, which uses items (Inventory > Items), and our newest version, which uses products (Inventory > Products).
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Are you using Checkfront with Classic Products? Please contact Customer Support to determine whether your account is eligible to use our Viator integration. If your account is eligible, we provide you with further instructions on how to connect with Viator. Learn more here about how to determine if your account is using Classic Products: |
About Viator
Viator - A TripAdvisor Company, is an online marketplace for tours, activities, and attractions. With a Viator account, you can make your inventory available for booking online through Viator and other TripAdvisor business pages.
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Payments are processed directly through Viator's processors Viator does not use Checkfront to process payments. Instead, Viator processes the payments directly through their processors and then sends this information to Checkfront. We then create an invoice with a booking form field with the merchant's details. |
Integration Overview
Checkfront's Viator integration connects your Checkfront inventory to Viator. Once configured, Viator can query Checkfront for item availability on behalf of Guests looking to book through the system. Once someone books an item through Viator, the inventory in Checkfront is updated.
You can follow these steps to get started.
- Provide us with some key information and your preferred configuration settings. You can sign up for a Viator account in the process.
- Map your Checkfront item parameters to Viator age bands.
- Send your integration activation request email to Viator for processing.
- Once activated, you can connect your Viator products to Checkfront in Viator.
→ Learn more with the Viator help article: How do I connect my products...?
Once your integration is activated and products connected, you can start taking bookings through Viator.
Allowing time for activation
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Activation may take up to 24 hours The integration activation with Viator can take up to 24 hours. Plan to allow time to set up your integration without any time pressure! |
Frequently Asked Questions
How does Viator calculate booking cutoff times?
- Viator displays a booking cutoff countdown based on the datetime Checkfront sends for each tour date. Your cutoff window (e.g., 2 hours) is applied relative to each tour's start time, so the countdown you see on Viator should match your configured cutoff for both current and future dates.
- If a tour appears to have a shorter countdown than expected, double-check your ruleset's cutoff settings under Manage > Integrations > Viator. Learn more here.
Next Steps
Once you’re comfortable with the basics above, check out these deeper-dive articles:
With the next article in the series, we start setting up the integration in Checkfront.
| Setting up the Viator integration in Checkfront >