Payment Providers: Stripe

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Plan Availability: ✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise | ✓ Flex |
Locate: Manage > Ecommerce Setup> Payments
Prerequisites: 

• Admin permissions to manage Payment Providers
• A Stripe account

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Stripe is a very popular payment processor, highly recommended by Checkfront for use with your business. It allows you to offer your Customers the ability to make partial or full payments at the time of booking and fully integrates into the Checkfront backend app.

Stripe has is the ability to store and re-bill a Customer's credit card as needed. For instance, if you currently charge a deposit in Checkfront, you can collect that at the time of booking and then charge the final balance at a later date without needing to obtain the credit card details again.

Checkfront currently integrates into Stripe by way of their direct payment method. This provides a seamless checkout for your customers and fully integrates into the Checkfront backend.

 

Check the status of Stripe services at any time here: https://status.stripe.com/

 

Google reCAPTCHA is now supported by Checkfront with Stripe. Learn more here... Google reCAPTCHA

 

PSD2 and SCA compliant  This integration is Payment Services Directive 2 (PSD2) compliant including Strong Customer Authentication (SCA).  Checkfront is prepared to handle any transactions that the Payment Provider deems applicable.  These measures help reduce fraud and make online payments more secure!  Learn more about PSD2 here!

 

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Stripe is the required and exclusive provider for the following Checkfront integrations...

• • Checkfront's Flex Plan
  • Google reCAPTCHA
  • Reserve with Google

 

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The following is a list of standard Payment Provider features. Those available with the Stripe and Checkfront integration are marked as supported (✓).

Feature	Supported	More Info
Live Payments	✓	The ability to process payments in real-time.
Rebilling	✓	The ability to re-charge using previously provided payment information (tokens).
Refunds	✓	The ability to return a paid amount directly to the original payment method.
Integrated Checkout	✓	Customers remain on the Checkfront domain to input details. These details are sent to the provider to process the transaction without redirecting the customer.
Redirect Checkout	X	Customers are redirected to the payment provider’s domain to input details and process the transaction.
Staff-side Payments	✓	The ability for staff to take payment through the Booking Details page using new payment information.
Staff-side CVC	✓	Require Care Verification Codes (CVC) for Staff-side payments. The name, acronym and location of these security codes on the card varies depending on the credit card type (Visa, MasterCard...) This feature is optional. Stripe does not require CVC for Staff-Side Payments The Card Not Present option (Booking Invoice > Add Payment) must be selected when making payment to skip the CVC.
Virtual Terminal	✓	Stripe Terminal. Allows you to use Checkfront to accept in-person payments with supported hardware. Available in the US and Canada to select Customers. Reach out to support to learn more. Virtual Terminal cannot connect to triple-track magstripe readers. Learn more about Stripe Terminal here!
Magstripe Reader	X	A magstripe reader is a hardware device that reads the information encoded in the magnetic stripe located on the back of a card. Magstripe readers cannot be used with this provider.
Hold Payments	✓	The provider holds the payment for a certain amount of time without charging the card. Stripe can hold payments for 7 days. Payments made with Stripe Terminal can only be held for 24 hours.
Test Mode	✓	The ability to process test payments using your Checkfront account and Stripe prior to going live. Referred to as Sandbox Mode in Checkfront.
Multiple Currencies	X	The ability to offer payments in more than one currency. Checkfront Does not support accounts with more than one currency. While Stripe can handle multiple currencies on their end, we can only send invoices to them in one currency.
3DSecure / PSD2 Compliant	✓	Payment Services Directive 2 (PSD2) compliant including Strong Customer Authentication (SCA). Our integration is PSD2 compliant and has 3DSecure security. Learn more about PSD2 here!
Can be a secondary Provider?	X	The ability to configure a primary provider for online payments and a secondary provider for Staff-side payments through the Booking Details page. Stripe can only be a primary provider.

 

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The list of countries Stripe supports for businesses and can accept online payments from, can be found here: Stripe Global

 

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To enable the Stripe extension, log into your Checkfront account, and navigate to your Payment Provider settings (Manage > E-Commerce > Payment). Here you a list of available payment modules is displayed.

You should see the Stripe module featured as a recommended choice, so go ahead and click on the Setup button. This launches the Setup modal.

 

Click Connect with Stripe to connect to your live account or click this link for Sandbox Mode to try Stripe in Sandbox Mode (Test Mode). See the Test Mode section below for more information on Sandbox Mode (Test Mode).

 

Click Connect with Stripe to connect Checkfront with a live Stripe account. This takes you to the Get started with Stripe page. Enter your Email address here and then click Next to continue.

Already have a Stripe account? Stripe will detect this by the email address entered.

Need a new account? Follow the steps to doing so with Stripe.

You will be returned to your Checkfront account once the connection of an existing or new account is authorized and complete!

 

Once successfully connected, the following settings are available to configure...

 

Choose whether you would like to Authorize & Capture customer transactions or Authorize Only.

With the Authorize Only method, Stripe holds the deposit amount for 7 days. An authorization left uncaptured for 7 days, is automatically reversed. You'll need to accept (capture) the payment in your Stripe account directly. 

Stripe doesn't charge any fees for un-captured charges. Fees after you capture, are the same as any other Stripe charge.

Checkfront treats the authorizations as actual payments, so the booking would be confirmed in the Deposit or Paid status, based on your E-commerce settings (E-commerce > Settings > Online Payments). Any additional booking status modifications (Cancellations, fully Paid bookings) would need to be done manually on the invoice in Checkfront.

With Authorize & Capture the payment is accepted (captured) immediately after authorization. No further action is required on your part. Authorize & Capture is required with Stripe Terminal.

 

AliPay All Stripe users are able to accept Alipay payments from mainland Chinese Customers.

iDEAL Stripe users in Europe and the United States can accept iDEAL payments from Customers in the Netherlands.

Alipay and iDEAL are push-based, single-use, and synchronous methods of payment. This means that your Customer takes action to authorize the push of funds through a redirect with one of the offered banking institutions. There is immediate confirmation about the success or failure of a payment.

1. Select AliPay and/or iDEAL as your Additional Payment Methods.
2. Next, go to Manage, then Setup, followed by Locale. Here you can set your system currency to EURO if you are using iDEAL and one of the approved Stripe currencies if you are using AliPay. To see a list of the approved currencies when using AliPay, please visit: AliPay Supported Currencies.

 

Additional Payment Methods are only available for those doing Authorize & Capture, not Authorize only.

 

Stripe Terminal is available for use with Checkfront for Staff-side, in-person payments if you are...

• a US merchant
• doing Authorize & Capture of payments

Stripe Terminal and Veriphone P400 devices are available through Stripe.

If you are a US merchant and interested in using Stripe Terminal with Checkfront, please reach out to the Support team at support@checkfront.com to enable this feature.

 

To set up the new Stripe Terminal (with Veriphone P400 card reader) to accept Staff-side, in-person payments at your point of sale, please see the following.

1. Click on the Manage Stripe Terminals button with the Add-on Setup modal.
2. Within the Stripe Terminal dashboard, Register your Terminal.
3. Enter the code displayed on your Verifone P400 to get a registration code. 
4. Next, enter that Registration Code in the field provided.
5. Enter a Terminal Label, for example, Stripe Terminal. This displays to Staff as an option when selecting a method of credit card payment.
6. Finally, Save your entries to complete the registration.

Your Stripe Terminal device is now paired with Checkfront!

Once registered, the terminal displays as an option for staff-side payments (Invoice > Add Payment> Credit Card)!  Simply select the terminal from the Card drop-down menu, then have the card-holder insert the card into the terminal and complete the payment.

 

Stripe Terminal and Credit Card Tokens If you need to save credit card payment information for future, card-not-present transactions, such as refunds or damage deposit claims then be sure to insert the chip card into the card reader to automatically process a tokenized transaction. Tokens are not issued for tapped or swiped transactions.

  

Stripe Terminal not available in your Country? Visit the Stripe Terminal page for your country and fill out the form at the bottom of the page to express interest in the program once it becomes available, for example: UK: https://stripe.com/gb/terminal If you view the page above and you are not located in the UK, you are prompted with the option to switch to the page for your country.

 

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While no Billing Information is actually required, Suppliers have the ability to require certain fields in Stripe (and Checkfront) to help prevent fraud.

 

Learn more about the best practices to prevent fraud here... Preventing disputes and fraud

 

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It's highly recommended that you do an end-to-end test of your checkout process before launching your site live.

1. To do so, follow the steps outlined above to activate the Stripe Payment Provider, but rather than clicking on the Connect with Stripe button, click on this link next to Sandbox Mode.
2. Once you've logged in to the Sandbox Mode, create a booking and payment transaction as a Customer.
3. Check that it shows up in your Checkfront account as paid or deposit. Make sure the payment is recorded within Stripe.

If you don't have a website to test on yet, use the hosted booking page (e.g. https://yourcompany.checkfront.com/reserve/) to test.

 

When in test mode, you'll see a message on the E-Commerce screen indicating that you have a Payment Provider in Sandbox (test) mode. This is a helpful reminder to make sure you don't process actual bookings in test mode!

 

Minimum and Maximum Charge Amounts Stripe's minimum charge amount varies depending on the currency being processed. For CAD and USD amounts this is $0.50. The full list is available here: Minimum and maximum charge amounts

 

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In order to test the system, you must use test credit card credentials when processing a payment in Checkfront. Use one of the test credit card numbers provided with any future expiry date and any 3-digit CVC number to process test payments.

Test Credit Card Numbers You can find a list of credentials available for use in Stripes' online documentation. To get there directly, click here.

 

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After testing is complete, you need to switch from Sandbox mode and choose to go live with your account (Setup >Sandbox Mode > Click here to go live). The Sandbox mode banner is no longer display on the Payment page, but the Enabled tag within the Stripe section of your E-Commerce page should still be visible. You are now live!