Payment Providers: Stripe

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Plan Availability: ✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise | ✓ Flex |
Locate: Manage > Ecommerce Setup > Payments
Prerequisites: 

• Admin permissions to manage Payment Providers.
• Connect an existing Stripe account or create one during the activation process.

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Stripe is a very popular payment processor, highly recommended by Checkfront for use with your business. It allows you to offer your Customers the ability to make partial or full payments at the time of booking and fully integrates into the Checkfront backend app.

Stripe has the ability to store and re-bill a Customer's credit card as needed. For instance, if you currently charge a deposit in Checkfront, you can collect that at the time of booking and then charge the final balance at a later date without needing to obtain the credit card details again.

Checkfront currently integrates into Stripe by way of their direct payment method. This provides a seamless checkout for your Customers and fully integrates into the Checkfront backend.

 

Learn more about the benefits of the Checkfront and Stripe integration here: Take Booking Payments With Stripe

 

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Check the status of Stripe services at any time here: https://status.stripe.com/

 

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Stripe and Checkfront Payments are Checkfront's exclusive providers for the following offerings:

• • Checkfront's Flex Plan
  • Stripe Terminal
  • Google reCAPTCHA

 

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The following is a list of standard Payment Provider features. Those available with the Stripe and Checkfront integration are marked as supported (✓).

Feature	Supported	More Info
Live Payments	✓	The ability to process payments in real time.
Rebilling	✓	The ability to re-charge using previously provided payment information (tokens).
Refunds	✓	The ability to return a paid amount directly to the original payment method.
Integrated Checkout	✓	Customers remain on the Checkfront domain to input details. These details are sent to the provider to process the transaction without redirecting the Customer.
Redirect Checkout	X	Customers are redirected to the Payment Provider’s domain to input details and process the transaction.
Staff-side Payments	✓	Staff can take payment through the Booking Details page using new payment information.
Staff-side CVC	✓	Require Card Verification Codes (CVC) for Staff-side payments. The name, acronym, and location of these security codes on the card varies depending on the credit card type (Visa, MasterCard...) This feature is optional. Stripe does not require CVC for Staff-Side Payments The Card Not Present option (Booking Invoice > Add Payment) must be selected when making payment to skip the CVC.
Virtual Terminal	✓	Stripe Terminal allows you to use Checkfront to accept in-person payments with supported hardware. Available in the US and Canada to select Customers. Reach out to support to learn more. Virtual Terminal cannot connect to triple-track magstripe readers. Learn more about Stripe Terminal here!
Hold Payments	✓	The provider holds the payment for a certain amount of time without charging the card. Stripe can hold payments for 7 days. Payments made with Stripe Terminal can only be held for 24 hours.
Test Mode	✓	The ability to process test payments using your Checkfront account and Stripe prior to going live. Referred to as Sandbox Mode in Checkfront.
Multiple Currencies	X	The ability to offer payments in more than one currency. Checkfront does not support accounts with more than one currency. While Stripe can handle multiple currencies on their end, we can only send invoices to them in one currency.
PSD2 Compliant / 3DSecure	✓	Payment Services Directive 2 (PSD2) compliant including Strong Customer Authentication (SCA). Our integration is PSD2 compliant and utilizes 3DSecure security. Learn more about PSD2 here!
Can be a secondary Provider	X	The ability to configure a primary provider for online payments and a secondary provider for Staff-side payments through the Booking Details page. Stripe can only be a primary provider, but can be activated with Square as the secondary provider to process Staff-side payments.
Supported Payment Methods		Visa, Mastercard, American Express, Discover, JCB, and Diners Club international.
Additional payment methods	✓	The following additional payment methods are supported through Stripe. Alipay iDEAL Apple Pay and Google Pay
Capture and Send Zip / Postal Code and Address for Address Verification (AVS)	✓	Capture Zip / Postal Code and Address to send to Stripe for Address Verification (AVS) to help prevent disputes and fraud.
Google reCAPTCHA	✓	Google reCAPTCHA is now supported by Checkfrontwith Stripe. Learn more here... Google reCAPTCHA
Supported Countries	✓	Stripe is available to business locations worldwide. The list of supported countries can be found here: Stripe Global
Supported Currencies	✓	Stripe supports 135+ currencies. See what currencies you can use for making charges and for paying out to your bank account here. Ensure that your Base Currency and Locale (Manage > Setup > Base Currency/Locale) match those supported by the payment method and Checkfront Payments.
Minimum Transaction Payment Amount	✓	Stripe's minimum charge amount varies depending on the currency being processed. For CAD and USD amounts this is $0.50. The full list is available here: Minimum and maximum charge amounts
Combat Climate Change	✓	Option to fund next-generation carbon removal. Contribute up to 1.5% of your revenue to combat climate change. Learn more here: Stripe Climate.

 

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To enable the Stripe extension, log into your Checkfront account, and navigate to your Payment Provider settings (Manage > E-Commerce > Payment). Your list of available payment provider options is displayed.

You should see Stripe listed, so go ahead and click on the Setup button. This launches the Setup modal.

 

Click the Connect with Stripe button to get started with Stripe.

Alternatively, you can start with Stripe in test mode. See the Sandbox (Test) Mode section below for more information.

 

2. Connecting your account

Back to top

 

Once you click the Connect to Stripe button, you are presented with the Get started with Stripe page. Enter your Email address here and then click Continue to proceed to the next step.

• Need a new  Stripe account? Follow the steps to doing so with Stripe, start by entering your email address. Be prepared with payout bank account details.
• Already have a Stripe account? Enter the email address associated with your Stripe account. Stripe then retrieves the associated account and asks you to sign in.

Upon completion of the connection process, you are then returned to your Checkfront account with the Stripe integration activated.

 

Once successfully connected, the modal refreshes and the following settings are presented.

 

Choose whether you would like to Authorize & Capture Customer transactions or Authorize Only.

 

Authorize & Capture (standard behaviour)

With Authorize & Capture, the payment is accepted (captured) immediately after authorization. No further action is required on your part. Authorize & Capture is required with Stripe Terminal.

Authorize Only

With Authorize Only, Stripe holds the deposit amount for 7 days. An authorization left uncaptured for 7 days, is automatically reversed. You then need to accept (capture) the payment in your Stripe account directly. 

Stripe doesn't charge any fees for uncaptured charges. Fees after you capture, are the same as any other Stripe charge.

 

Checkfront treats authorizations as actual payments (even without capture). The authorized booking would be confirmed using the Deposit or Paid status, based on your E-commerce settings (E-commerce > Settings > Online Payments). Any additional booking status modifications (cancellations, payments) would need to be done manually on the invoice in Checkfront. Additional Payment Methods are only available for those doing Authorize & Capture, not Authorize only.

 

Choose to offer AliPay, iDEAL, and/or Apple Pay and Google Pay, if the payment method meets your business needs and account requirements.

 

Learn more about enabling additional payment methods here: Offering additional payments methods

 

Ensure that your Base Currency and Locale (Manage > Setup > Base Currency/Locale) match those supported by the payment method and Stripe.

 

This setting is visible to those with Stripe Terminal enabled within their account.

Stripe Terminal is available for use with Checkfront for Staff-side, in-person payments for US and Canadian accounts. For detailed information and instructions on setting up Stripe Terminal to work with Checkfront, please see the following article... Payment Providers: Stripe Terminal

 

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Operators have the ability to require certain fields in Stripe (and Checkfront) to help prevent fraud.

 

Learn more about the best practices to prevent fraud here... Preventing disputes and fraud

 

Billing address and postal / zip code are captured and sent to Stripe where Address Verification (AVS) checks can be applied to help protect against disputes and fraud.

This is true for both Customer-facing (Payment page) and Staff-side (add payment form) payments.

 

Make sure that your Booking Form (Manage > Layout > Booking Form tab) includes the Address and Postal / Zip code fields and that the fields are marked as required. The Billing Address and Postal / Zip code fields on the Payment page are prefilled with the values entered in the corresponding Booking fields. The Staff-side Add Payment form includes these fields by default - no additional configuration is required.

 

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It's highly recommended that you do an end-to-end test of your checkout process before launching your site live.

Start by opening the Stripe Add-on Setup modal from the payment provider list (Manage > Ecommerce Setup > Payment > Stripe).

1. Toggle on the option I want to use Stripe in Sandbox Mode.
2. Click the Connect with Stripe button to connect the test Stripe account to Checkfront.
3. Stripe recognizes that you are in test mode. From the Get Started with Stripe page, choose to Skip this form. You are then taken back to the Add-on Setup modal within Checkfront with Stripe enabled in Sandbox (test) Mode with additional options displayed.
4. You can then create a booking and payment transaction as a Customer. If you don't have a website to test on yet, use the hosted booking page (e.g. https://yourcompany.checkfront.com/reserve/) to test.
5. Check that the transaction shows up in your Checkfront account as paid or as a deposit. 

 

Testing the Payment Request Button Testing Google Pay or browser saved card (Microsoft Pay, Chrome)? You can use Stripe sandbox mode so that you are not charged for the payment. Apple Pay requires an actual working credit card and a live Stripe account (your credit card is charged for any payment you make).

 

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In order to test the system, you must use test credit card credentials when processing a payment in Checkfront. Use one of the test credit card numbers provided with any future expiry date and any 3-digit CVC number to process test payments.

You can find a list of credentials available for use in Stripe's online documentation. To get there directly, click here.

 

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After testing is complete, you need to switch from Sandbox mode and choose to go live with your account (Setup >Sandbox Mode > Click here to go live). Once you have completed the steps to connect your live Stripe account, click Update to save your changes. You are now live!

 

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Listed here are common errors or situations you may come across when using Stripe:

This account cannot currently make live charges. If you are a customer trying to make a purchase, please contact the owner. This error typically occurs if your Stripe account is under review and Stripe needs further information. We suggest reaching out to Stripe support to see what the problem may be with your account so that it can be resolved and payments can be accepted.