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Locate: Reports > Account Activity
Prerequisites: Permission to View Reports and View Activity Log.
OverviewBack to top
The Activity Log is a comprehensive journal of all the events that occur in your system. It can be used to monitor Staff, Partner, and Customer activity, as well as locate and identify problems that might occur during regular system usage such as email bounce errors or abandoned pre-bookings.
The report reflects what has changed in the system, but not what the change was. It does, however, provide the name of the user that made the change, and the date and time that the change was made. Enough information to point you in the right direction!
In this article, we will review the information and options presented including the ability to filter the report, choose which Columns are displayed, and Export the report.
Report FiltersBack to top
It's easy to customize the Activity Log to view targeted activity information from within the system. Above the log you will notice several menu options as follows:
- Date (filter)
Opening this menu will give you the ability to view the Activity Log for a specific period of time such as the last 30 days or last week. There is even the option to choose a custom date range.
This menu allows you to filter the Log by either system events, such as account login, or booking events, such as emails being sent out and new bookings being initiated/completed.
The booking Log stores information on bookings for 60 days after the completion of the booking. Other information on the booking is stored permanently within the booking itself.
Quickly and easily find the option you want to filter for, by entering a keyword Search... at the top of the drop-down menu.
The Staff log records activities and events initiated by a logged-in system Agent or Administrator. This includes account logins, password resets, and configuration changes. Events are held in the Staff log for 4 weeks from the date they were created.
Have a long list of Staff and Partners? Quickly and easily find the person you want to filter for, by entering their name into the keyword Search... at the top of the drop-down.
The Priority menu enables you to filter by information, warning or error.
You can, of course, combine the report filters to view, say, all warnings on a particular Staff member's account between a specific date range.
The Search field allows you to Search by keyword through the Message field (plain text only excluding any booking statuses, such as Pre-booking). This Search is limited by any other filters applied.
You can also use the search option within your browser to find information within displayed records. Use Cmd + F (Mac) or Ctrl + F (PC) on your desktop keyboard.
If you have more than one page of results returned though, you will have to search each page using this method.
- Clear Filters
Clear your search and filtering by selecting the X icon within each filter or at the end of the filter row.
Your activity log is divided into the following columns:
- Date (column)
Date and time of the event's occurrence.
Who initiated the event. If created by a Staff member, their nickname will be listed here. If created from an external website, [website] will be shown. In both cases, the originating IP address will also be displayed.
The type of system activity the event is related to e.g. ACCOUNT, BOOKING, EMAIL.
Identifies the event that has occurred in the system.
This column will display the booking ID or item SKU where relevant.
Any extra information recorded at the time of the event.
Click on the top of any Column to adjust the sort order of the report based on that Column.
Column ManagementBack to top
Over on the right side of the screen, you will see an icon labelled Edit columns. This provides access to the Columns management modal.
From the Columns management window, simply deselect any Columns you don't wish to include.
Reorder Columns by clicking on the pattern of dots to the left of each one and moving it into a new position.
ExportBack to top
You can export your Activity Log using the link in the top right corner.
From Export modal, you are able to enter a name for the report and choose the output format.
- Save As
Allows you to specify the name of the export file. By default, the file name will include the name of the report, plus the applicable date range. You can edit the name of the file if needed by placing focus on the Save as field and entering the desired name.
Export report to MS Excel (XLSX), CSV (Comma-separated Value), PDF (Portable Document Format) or XML (eXtensible Markup Language).
- Save To
The report can be saved to your Computer, Email or Google Drive.
Choose to export Visible columns or All columns (if there are columns that you have chosen to hide in the online report view.
- Max Rows
Choose to limit the maximum number of rows to export (Max Rows) or choose to export All Rows.