Payment Providers: Moneris

Admin permissions to manage Payment Providers.
A Moneris account - get started!

About Moneris

Moneris is a popular Payment Provider and one of Canada's leading processors of debit and credit card payments. This enables you to offer your Customers the ability to pay in part or in full at the time of booking, integrating directly into the Checkfront Booking Manager.

As a Moneris merchant, you will benefit from working with a company with over 30 years of experience, and from the expertise of our people, who know how to help grow your business. Moneris offers the ability to bill or refund a Customer's credit card as needed.

Google reCAPTCHA is now supported by Checkfront with Moneris. Learn more here...

Google reCAPTCHA

Supported Features

The following is a list of standard Payment Provider features. Those available with the Moneris and Checkfront integration are marked as supported (✓).

Feature	Supported	More Info
Live Payments	✓	The ability to process payments in real time.
Rebilling	X	The ability to re-charge using previously provided payment information (tokens).
Refunds	✓	The ability to return a paid amount directly to the original payment method.
Integrated Checkout	✓	Customers remain on the Checkfront domain to input details. These details are sent to the provider to process the transaction without redirecting the Customer.
Redirect Checkout	X	Customers are redirected to the Payment Provider’s domain to input details and process the transaction.
Staff-side Payments	✓	The ability for Staff to take payment through the Booking Details page using new payment information.
Staff-side CVC	✓	Require Card Verification Codes (CVC) for Staff-side payments. The name, acronym, and location of these security codes on the card varies depending on the credit card type (Visa, MasterCard...) This feature is optional. Moneris does not require CVC for Staff-side Payments The Card Not Present option (Booking Invoice > Add Payment) must be selected when making payment to skip the CVC.
Virtual Terminal	✓	Moneris allows you to use Checkfront to accept in-person payments with supported hardware.
Hold Payments	X	The provider holds the payment for a certain amount of time without charging the card.
Test Mode	X	The ability to process test payments using your Checkfront account and the payment provider prior to going live. Referred to as Sandbox Mode in Checkfront.
Multiple Currencies	X	The ability to offer payments in more than one currency. Checkfront does not support accounts with more than one currency. While Moneris can handle multiple currencies on their end, we can only send invoices to them in one currency.
PSD2 Compliant / 3DSecure	X	Payment Services Directive 2 (PSD2) compliant including Strong Customer Authentication (SCA). The Payment Provider is not PSD2 compliant and does not utilize 3DSecure security. Learn more about PSD2 here!
Can be a secondary Provider?	X	The ability to configure a primary provider for online payments and a secondary provider for Staff-side payments through the Booking Details page. Moneris can only be a primary provider.
Capture and Send Zip / Postal Code and Address for Address Verification (AVS)	✓	Capture Zip / Postal Code and Address to send to Moneris for Address Verification (AVS) to help prevent disputes and fraud.
Minimum Transaction Payment Amount	✓	The minimum payment amount for Moneris (0.01) applies to test as well as live transactions. Please check with Moneris for more information.
Supported Currencies	✓	The list of currencies supported by Moneris can be found here: Moneris Currency Codes

Setup in Checkfront

Moneris Logo

To activate the Moneris Payment Provider, navigate to E-Commerce Setup in your Checkfront Booking Manager (Manage > E-Commerce Setup).

Click on the Moneris tile to open the Add-on Setup window.

- Store ID and API Key

Moneris Store ID

Next, provide your Moneris Store ID and API Key. The Store ID was provided in your welcome email from Moneris and the API Key can be found within your Moneris management portal.

- Use Zip Code Validation (Beta)

Choose to Use zip code validation (Beta) to verify at the time of payment that the Postal / Zip code provided by the Booker matches the billing Postal / Zip code for the corresponding card.

This setting enables Staff-side Postal / Zip verification as well.

Make sure that your Booking Form (Manage > Layout > Booking Form tab) includes the Postal / Zip code field and that the field is marked as required.

The billing Postal / Zip code field is then prefilled with the value entered in the Booking Postal / Zip code field.

The Staff-side add payment form includes these fields by default - no additional configuration is required.

This feature is currently in Beta, which means it is available to try out and provide us with feedback!

Do you have questions or feedback for us? Please reach out to our Technical Support Team.

Go Live with Moneris

After testing is complete, you need to disable test mode, by de-selecting Enable Sandbox Mode and clicking the Activate button.

You are now live!

Decline Response Codes

Transactions can be declined for a number of reasons. Each transaction response includes an error code to help you determine the reason the transaction was declined, and what to do next.

Responses codes with values of 50 to 999 (inclusive) indicate the transaction was declined.

Was a refund declined? If the payment was made over 180 days ago, then the original transaction can no longer be found.

The refund must be processed manually through Moneris and a POS refund added through Checkfront.

Code	Potential Descriptions	Next Steps
050	Do Not Honor Decline Refer to card issuer ID certification fails Deny – Do not Honour Card not initialized Deny – Unacceptable Fee Unable to locate original transaction Suspected Fraud Deny – Card Acceptor Call Acquirer’s Security Dep Amount Not Reconciled – Totals Provided ATM/POS terminal number cannot be located MAC failed MAC failed Reserved Security processing failure No arrears (transaction receipt not printed) Invalid File Type No such File File Locked Unsuccessful Incorrect File Length File Decompression Error File Name Error File cannot be received Deny – Do Not Honour	Please retry the transaction through Checkfront. If the transaction continues to be declined, try processing the payment directly through Moneris, where the detailed decline response description may be available to you.

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