Setting up Moneris as your payment provider

Learn more about Moneris, including understanding supported features, setting up Moneris in Checkfront, going live with Moneris, and understanding decline response codes.

Which plans include this feature?

Legacy: Soho, Pro, Plus, Enterprise
New: Available with the Growth (Subscription) or Managed plans only.
This payment provider is unavailable to accounts on the Starter or Growth (Per Booking) plan.
→ Learn more about our new plans or how to change your plan.

Where can I find this feature using the top menu?

Manage > Ecommerce Setup > Payment

What more do I need to use this feature?

Admin permissions are required to manage Payment Providers.
An account with Moneris - get started!

About Moneris

Moneris is a popular Payment Provider and one of Canada's leading debit and credit card payment processors. This enables you to offer your Customers the ability to pay in part or in full at the time of booking, integrating directly into the Checkfront Booking Manager.

As a Moneris merchant, you will benefit from working with a company with over 30 years of experience and from the expertise of our people, who know how to help grow your business. Moneris offers the ability to bill or refund a Customer's credit card as needed.

Google reCAPTCHA is now supported by Checkfront with Moneris. Learn more here:

Using Google reCAPTCHA v3 with Checkfront

Supported Features

The following is a list of standard Payment Provider features. Those available with the Moneris and Checkfront integration are marked as supported (✓).

Feature	Supported	More Info
Live Payments	✓	The ability to process payments in real time.
Rebilling	X	The ability to re-charge using previously provided payment information (tokens).
Refunds	✓	The ability to return a paid amount directly to the original payment method.
Integrated Checkout	✓	Customers remain on the Checkfront domain to input details. These details are sent to the provider to process the transaction without redirecting the Customer.
Redirect Checkout	X	Customers are redirected to the Payment Provider’s domain to input details and process the transaction.
Staff-side Payments	✓	Staff can take payment through the Booking Details page using new payment information.
Terminals	✓	Moneris allows you to use Checkfront to accept in-person payments with supported hardware.
Hold Payments	X	The provider holds the payment for a certain time without charging the card.
Test Mode	X	The ability to process test payments using your Checkfront account and the payment provider before going live. Referred to as Sandbox Mode in Checkfront.
Multiple Currencies	X	The ability to offer payments in more than one currency. Checkfront does not support accounts with more than one currency. While Moneris can handle multiple currencies on their end, we can only send invoices to them in one currency.
PSD2 Compliant / 3DSecure	X	Payment Services Directive 2 (PSD2) compliant, including Strong Customer Authentication (SCA). The Payment Provider is not PSD2 compliant and does not utilize 3DSecure security. Learn more about PSD2 here!
Can be a secondary Provider?	X	The ability to configure a primary provider for online payments and a secondary provider for Staff-side payments through the Booking Details page. Moneris can only be a primary provider.
Additional payment methods	X	The following additional payment methods are only supported through Checkfront Payments and Stripe. Alipay iDEAL Apple Pay, Google Pay, and browser-saved cards (Google Chrome, Microsoft Edge)
Buy Now, Pay Later powered by Uplift	X	Buy Now, Pay Later powered by Uplift is an additional payment method exclusively supported by Checkfront Payments.
Capture and Send Zip / Postal Code and Address for Address Verification (AVS)	✓	Capture Zip / Postal Code and Address to send to Moneris for Address Verification (AVS) to help prevent disputes and fraud.
Google reCAPTCHA	✓	Google reCAPTCHA is an add-on which helps protect your business against fraudulent activity. See the Google reCAPTCHA article for the full list of supported payment providers.
Supported Countries	✓	Moneris is available to Operators in the following business locations: Canada
Supported Currencies	✓	The list of currencies supported by Moneris can be found here: Moneris Currency Codes
Minimum Transaction Payment Amount	✓	The minimum payment amount for Moneris (0.01) applies to test and live transactions. Please check with Moneris for more information.

Setting up Moneris in Checkfront

Moneris Logo

To activate the Moneris Payment Provider, navigate to E-Commerce Setup in your Checkfront Booking Manager (Manage > E-Commerce Setup).

Click on the Moneris tile to open the Add-on Setup window.

Entering your Store ID and API Key

Moneris Store ID

Next, provide your Moneris Store ID and API Key. The Store ID was provided in your welcome email from Moneris, and the API Key can be found within your Moneris management portal.

Using Zip Code Validation (Beta)

Choose to Use zip code validation (Beta) to verify at the time of payment that the Postal / Zip code provided by the Booker matches the billing Postal / Zip code for the related card.

This setting enables Staff-side Postal / Zip verification as well.

Ensure that your Booking Form (Manage > Layout > Booking Form tab) includes the Postal / Zip code field and that the field is marked as required.

The billing Postal / Zip code field is then pre-filled with the value entered in the Booking Postal / Zip code field.

The Staff-side add payment form includes these fields by default - no additional configuration is required.

This feature is currently in Beta, so it is available to try out and provide feedback!

Do you have questions or feedback for us? Please reach out to our Technical Support Team.

Going live with Moneris

After testing, you must disable test mode by de-selecting Enable Sandbox Mode and clicking the Activate button.

You are now live!

Understanding decline response codes

Transactions can be declined for several reasons. Each transaction response includes an error code to help you determine why the transaction was declined and what to do next.

Responses codes with values of 50 to 999 (inclusive) indicate the transaction was declined.

Was a refund declined? The original transaction can no longer be found if the payment was made over 180 days ago.

The refund must be processed manually through Moneris, and a POS refund added through Checkfront.

Code	Potential Descriptions	Next Steps
050	Do Not Honor Decline Refer to card issuer ID certification fails Deny – Do not Honour Card not initialized Deny – Unacceptable Fee Unable to locate original transaction Suspected Fraud Deny – Card Acceptor Call Acquirer’s Security Dep Amount Not Reconciled – Totals Provided ATM/POS terminal number cannot be located MAC failed MAC failed Reserved Security processing failure No arrears (transaction receipt not printed) Invalid File Type No such File File Locked Unsuccessful Incorrect File Length File Decompression Error File Name Error File cannot be received Deny – Do Not Honour	Please retry the transaction through Checkfront. If the transaction continues to be declined, try processing the payment directly through Moneris, where the detailed decline response description may be available.

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