New to Zoho? Read the first article in this series for an introduction to the Zoho integration.
Which plans include this feature?
Where can I find this feature using the top menu?
Manage > Integrations > CRMs > Zoho CRM
What prerequisites are there?
Admin permissions to Manage your account and Integrations.
Which Checkfront version supports this feature - classic, new or both?
Your account must have access to items (Inventory > Items), a key feature of our classic version of Checkfront.
Testing the SetupBack to top
To test your setup, you can create a new booking and set the status to Reserved, Paid, or Deposit.
An email address must be supplied during the booking process; otherwise, you cannot click the link at the bottom of the invoice to access the contact/lead in Zoho.
You should see the new data in Zoho, including the Customer contact details and booking information.
You can quickly access a Customer record in Zoho by clicking the Open in Zoho CRM button at the bottom of your invoices in Checkfront.
Conversely, you can also access the booking in Checkfront via the booking ID link in Zoho.
For a booking in Checkfront to sync with Zoho, an email address must be included; otherwise, you see the label Not Synced with Zoho. Email address required at the bottom of the invoice.
To remedy this, you must edit the invoice in Checkfront and add the Customer's email address. Once you have done this, the clickable link to open the Zoho contact or lead re-appears.