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Testing your setup with Zoho CRM

Learn how to test the Zoho CRM integration once set up in Checkfront, as well as a simple way to see the record in Zoho.

New to Zoho? Read the first article in this series for an introduction to the Zoho integration.

 

Which plan do you need to use this feature?

✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise  | ✓ Flex |

Where can I find this feature using the top menu?

Manage > Integrations > CRMs > Zoho CRM

What prerequisites are there?

  • Admin permissions to Manage your account and Integrations.

Which Checkfront version supports this feature - classic, new, or both?

  • Your account must have access to items (Inventory > Items), a key feature of our classic version of Checkfront. 
  • This feature is not yet supported with products (Inventory > Products), a key feature of our newest version of Checkfront.

 

Products

New to Checkfront - Products ✨

Products (Inventory > Products) is the successor feature to Items (Inventory > Items) and is available in our newest version of Checkfront.

Not yet on our newest version and interested in upgrading? Please contact our Technical Support team for more information.

Discover more product-related help articles here: Products (New).

 

Testing the Setup

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To test your setup, you can create a new booking and set the status to Reserved, Paid, or Deposit.

 

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An email address must be supplied during the booking process; otherwise, you cannot click on the link at the bottom of the invoice to access the contact/lead in Zoho.

 

Zoho Booking

You should see the new data appear in Zoho, including the Customer contact details and booking information. 

 

Zoho Open Booking

You can quickly access a Customer record in Zoho by clicking on the Open in Zoho CRM button at the bottom of your invoices in Checkfront.

Conversely, you can also access the booking in Checkfront via the booking ID link in Zoho.

 

Zoho Not Synced

For a booking in Checkfront to sync with Zoho, an email address must be included; otherwise,  you see the label Not Synced with Zoho. Email address required at the bottom of the invoice.

To remedy this, you need to edit the invoice in Checkfront and add the Customer's email address. Once you have done this, the clickable link to open the Zoho contact or lead re-appears.

 

 

< Setting up Zoho CRM in Checkfront     |     Updating and syncing data with Zoho CRM >

 

 

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