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Cancelling or voiding bookings via booking invoices

Learn how to cancel or void a booking by changing the status of the Booking Invoice.

New to the Booking Invoice? Read the first article in this series for an introduction to the Booking Invoice.

 

Which plan do I need to use this feature?

✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise | ✓ Flex |

Where can I find this feature using the top menu?

Reports > Booking Index > Booking Details > Invoice

What more do I need to use this feature?

Which Checkfront version supports this feature - classic, new, or both?

  • The Booking Invoice feature is available to both those using items (Inventory > Items), a key feature of our classic version of Checkfront, and those using products (Inventory > Products), a key feature of our newest version of Checkfront.

 

Products

New to Checkfront - Products ✨

Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront.

Not yet on our newest version and interested in upgrading? Please contact our Technical Support team for more information.

Discover more product-related help articles here: Products (New).

 

Updating the status of booking invoices

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Booking Cancelled/Void Status

How do I cancel a booking from the booking invoice?

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To remove a booking from your calendar and make the designated inventory available again, you must update the status of your booking to Cancelled.

  1. Pull up the booking you wish to remove.
  2. Click on the booking status button to reveal a dropdown menu of statuses. 
  3. Choose the Cancelled status. A pop-up window reminds you to refund any payments through the Transactions tab and gives you the option to send an email notification or not.
  4. Click Update to confirm the change.

When cancelled, inventory associated with the booking is unassigned and no longer held for the booking, but the booking remains in your system for future reference.

 

How do I void a booking from the booking invoice?

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To remove bookings without live transactions applied, you can update the booking status to Void.

  1. Pull up the booking you wish to remove.
  2. Click on the booking status button to reveal a dropdown menu of statuses. 
  3. Choose the Void status. 
  4. Click Update to confirm the change.

The booking is purged from the system within 30 days and is no longer searchable in the future.

 

Alert

Important!

  • Please be aware that you cannot void a booking that has any live transactions applied to it. The Void option is not listed in the status dropdown. In this case, you should choose the Cancelled status option instead.  
  • Bookings that include only test transactions made with our Test Payment Provider e-commerce integration can be voided.

 

In the next article in this series, we look at viewing transaction details.

 

< Refunding payments from booking invoices     |     Viewing transaction details from booking invoices >

 

 

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