TransactionsBack to top
RefundsBack to top
To refund a transaction click the Refund button beside the transaction. You can refund a manual or credit card payment.
If you refund a credit card payment, the customer's card will be automatically credited the transaction amount.
It's also possible to provide the refund in the form of a gift certificate. To do this, select Gift Certificate from the Payment Type field at the top of the refund window.
Fill out the fields to configure the gift certificate how you wish. When it comes to entering the Gift Certificate Number, leave the field blank to create a new gift certificate. If however, the customer already has a gift certificate with your business, you can input the code in the field provided. The value of the refund will then be added to the balance of said gift certificate!
When you're ready, click the blue Refund button at the bottom to complete.