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Translating email notifications

Learn how to translate a notification using Customer languages, including choosing the language for a notification when processing a new booking Staff-side.

New to Email Notifications? Read the first article in this series for an introduction to the Email Notifications feature.

 

Which plans include this feature?

Legacy: Soho*, Pro, Plus, Enterprise, Flex
Current: Growth (Subscription), Growth (Online Booking Fee), Managed
*Customer Languages are not available with the Legacy Soho plan. 
→ Learn more about our current plans or how to change your plan.


Where can I find this feature using the top menu?

Manage > Notifications > Email > Email Notification

What more do I need to use this feature?

Which Checkfront version supports this feature - classic, new or both?

  • This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products).  → Learn more about products

 

Translating email notifications

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Do you have Customer Languages configured and need to translate your email notifications into another language? Follow these steps to translate your notification:

  1. Click on the Translate button displayed within the left-hand menu of the Email Notifications page. A drop-down menu of the languages you have configured within your account appears.
  2. You can click on the language you'd like to edit. Any fields which can be edited while in this mode are highlighted in blue. 
  3. Make your changes and click Save Translation in the left sidebar.

 

Learn More

For more details on language translations, you can visit our guide here:

 

Staff bookings and choosing the notification language

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Staff language menu

With your email notifications translated into other languages, Staff can choose the language the notification sends when creating a new booking from the system's back-end, for example, via the New Booking (Booking > New Booking) option.

A unique Customer Language field appears on the booking form and is visible to Staff members only. The drop-down menu is pre-populated with any active Customer languages in your system.

The language selected in this field causes relevant notifications to send in that language per their schedule.

 

In the following article, we provide tips on setting up HTML notifications.

 

 

< Copying email notifications     |     Additional tips for setting up HTML notifications >

 

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