New to GetYourGuide? Read the first article in this series for an introduction to the GetYourGuide integration.
Which plans include this feature?
Which industry is this best suited for?
X Accommodations | ✓ Activities | ✓ Tours | X Rentals | X Adventures | X Escape Rooms | Learn More
Where can I find this feature using the top menu?
Information is provided inline below.
What prerequisites are there?
- Admin or restricted permissions to access Reports & Booking Data.
- Access to your GetYourGuide account to manage bookings.
Which Checkfront version supports this feature - classic, new, or both?
- The GetYourGuide feature is available to both those using items (Inventory > Items), a key feature of our classic version of Checkfront, and those using products (Inventory > Products), a key feature of our newest version of Checkfront.
New to Checkfront - Products ✨
With our newest version of Checkfront, we have added Products (Inventory > Products) as the successor to items (Inventory > Items).
Are you interested in migrating to our newest version? Please reach out to our Technical Support team for more information.
Booking notificationsBack to top
Bookings, of course, are done by Guests through GetYourGuide!
GetYourGuide notifications are sent when bookings are made and updated. Notifications can be configured within GetYourGuide (Account > Notifications).
Custom Checkfront email notifications can also be configured based on the Paid in GYG status. Learn more about Checkfront email notifications here: Notifications (Booking Status): Introduction.
GetYourGuide holds inventory for 60 minutes, compared to the standard 15 minutes in Checkfront for pre-bookings.
As a result, Checkfront inventory reserved through GetYourGuide be also be held for 60 minutes to align with GetYourGuide. Inventory is released after that time frame if the booking is not completed and the Guest is informed that the inventory is no longer available for payment.
Reporting on GetYourGuide bookingsBack to top
Bookings processed through GetYourGuide appear in the Booking Index (Reports > Booking Index) with the provider of GetYourGuide and the status of Paid in GYG.
Booking invoices and GetYourGuideBack to top
Booking Invoices (Reports > Booking Index > Booking) processed through GetYourGuide also display the status of Paid in GYG.
GetYourGuide does not convey the booking amount, so the amount paid remains $0.00, and no transaction information is available in Checkfront. Please take a look at the reports in GetYourGuide for this information.
The GYG Booking Reference is included in the booking notes at the top-right-hand side of the invoice. This matches the Booking Reference associated with bookings in GetYourGuide.
The Paid in GYG booking status cannot be disabled or set to not lock inventory while the GetYourGuide integration is enabled.
Booking management in GetYourGuideBack to top
We strongly encourage you to do your Booking Management in GetYourGuide, such as cancellations or changes to the items, number of attendees, or discounts. Edits and cancellations to bookings in Checkfront are NOT communicated to GetYourGuide.
For more information on configuring products in GetYourGuide, please see their Supplier Support: