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GetYourGuide: Booking Management

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Prerequisites:

  • Admin permissions or restricted permissions to access Reports & Booking Data.
  • Access to your GetYourGuide account to manage bookings and Checkfront account to view bookings.

In this article, we cover where to find your bookings and how to be notified as well as where to do your booking edits and payment reporting!

 

Bookings and Notifications

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GetYourGuide Market Place

Bookings, of course, are done by Guests through GetYourGuide!

GetYourGuide Notifications are sent when bookings are made. Notifications can be configured within GetYourGuide (Account > Notifications).

Custom Checkfront Notifications can also be configured based on the Paid in GYG Status. Learn more about Checkfront Notifications here: Notifications (Booking Status): Introduction.

Checkfront Notifications would then allow you to collect richer information through Waivers and Guest Details.

 

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Inventory Holds

GetYourGuide holds inventory for 60 minutes, compared to the standard 15 minutes in Checkfront for pre-bookings.

As a result, Checkfront inventory reserved through GetYourGuide be also be held for 60 minutes to align with GetYourGuide. Inventory will be released after that time-frame, if the booking is not completed and the Guest will be informed that the inventory is no longer available for payment.

 

 

Booking Index

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Booking Index with GetYourGuide

Bookings processed through GetYourGuide will appear in the Booking Index (Reports > Booking Index) with the Provider noted as GetYourGuide and a Status of Paid in GYG.

 

Booking Invoice

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GetYourGuide Booking Invoice

Booking Invoices (Booking > Index > Booking)  processed through GetYourGuide also display the Status of Paid in GYG. 

The amount of the booking is not conveyed by GetYourGuide, so the Amount Paid remains $0.00 and no transaction information is available in Checkfront. Please refer to reports in GetYourGuide for this information.

The GYG Booking Reference is included in the Booking Notes at the top-right hand side of the invoice. This corresponds to the Booking Reference associated with Bookings in GetYourGuide.

You can change the label and colour of the Status; however, the ID is fixed and cannot be edited. 

 

 

Booking Edits

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We strongly encourage you to do your Booking Management in GetYourGuide, such as cancellations or changes to the items, number of attendees or discounts. Edits and cancellations to bookings in Checkfront are NOT communicated to GetYourGuide.

If you do make edits or cancellations to the bookings in Checkfront, then no payments or refunds will be processed. Payments need to be processed outside of Checkfront and GetYourGuide.

Also, payments and refunds in Checkfront would then need to be associated with a POS Payment Type, indicating they were handled outside of Checkfront.

 

GetYourGuide Solutions

For more information on managing your bookings in GetYourGuide, please see their Supplier Support: https://supplier-support.getyourguide.com/en/support/solutions.

 

 

 

< GetYourGuide: Setup in Checkfront

 

 

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