Learn how to complete the process of securing your account with two-factor authentication, including using an authentication app or using SMS to a mobile device.
New to Two-Factor Login Authentication? Read the first article in this series for an introduction to Two-Factor Login Authentication.
Which plans include this feature?
Legacy: Soho, Pro, Plus, Enterprise, Flex
New: Growth (Subscription), Growth (Online Booking Fee), Managed
→ Learn more about our new plans or how to change your plan.
Where can I find this feature using the top menu?
https://yourcompanyname.checkfront.com
What more do I need to use this feature?
- An Admin, Staff, or Partner account.
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Admin permissions to view the status of Two-factor Authentication on Staff accounts.
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Do you need help logging in using Two-Factor Authentication? Check out the following article. |
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Xero requires all Users to set up Two-Factor Authentication (2FA) to comply with mandated security protocols. Learn more about the Xero integration here: |
Securing your account with 2FA
Back to topYou or the Admin for your organization may have activated two-factor authentication on your Staff/Partner account. In this case, you are prompted to secure your account the next time you log in by entering an additional code.
The primary way to do this is by using your preferred authenticator to scan the QR code displayed upon logging in and entering the one-time code generated. Alternatively, you can manually enter a code or have the code sent to your phone by text (SMS).
Are you an Admin or Staff Member responsible for managing security for your organization? Then start with the first article in this series to learn more!
Securing your account by scanning a connection to your authenticator
Back to topThe primary authentication method is as follows:
- Use your preferred authenticator app to scan the QR Code provider, for example, Google Authenticator for Android or Apple devices. This connects your account to the authenticator.
- Enter the one-time code generated by the authenticator app.
- Click Continue to submit the code for authentication and continue to the Booking Manager.
Securing your account by manually connecting your authenticator
Back to topDo you need help scanning the QR code? You can also manually copy the connection code into your authenticator app. Click on the Trouble Scanning? link to bring up the manual option.
- Manually enter the code into your authenticator app to connect your account to the authenticator. You can Copy the code to your clipboard and paste it into your authenticator app if it is on the same device you are trying to log in with.
- Enter the one-time code generated by the authenticator app.
- Click Continue to authenticate the codes and continue to the Booking Manager.
Securing your account via SMS to your mobile phone
Back to topIf you don't have access to an authenticator, you can secure your account via your mobile phone. Click on the option to Try another method to bring up your options.
Start by entering your phone number in the field provided. Make sure the correct country code is selected. Click Continue to submit your phone number.
Enter the code sent to your phone via text (SMS). Click Continue to authenticate the code and continue to the Booking Manager.
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