Logging into Checkfront

Are you having problems logging in to your Checkfront Staff-side account as an Admin, Staff Member, or Partner? Don't worry; we can help! 

Logging in requires the following pieces of information.

• Your account URL
  (The address of your account usually looks like: yourcompanyname.checkfront.com)
• Your email address 
• Your password
• An authentication code (if you are using Two-Factor Authentication)

This article covers recovering your Account URL and password, authenticating your identity, and...logging in! 

 

Are you a new Administrator taking over an account from a past Administrator and having difficulty logging in? For privacy and security reasons, we cannot reset the password of an Administrator's account at the request of another Staff User or someone not associated with the account. Please try to have the Administrator, whose email is associated with the account, reset the password. If you can't gain access, please contact Technical Support, and we can help you further. Are you a Guest trying to book with a Business?  Check out these help articles for more information: How can I book with a business through Checkfront? I am trying to book with a Checkfront business. How do I log in?

You can find your account via your account URL.

We format your account URL as https://yourcompanyname.checkfront.com, for example:

There are three paths or options to logging into our desktop application.

• Option 1: Navigate directly to your account URL to begin the login process. For the next steps, please refer to the section on logging in below.
• Option 2: Log in via https://www.checkfront.com/ by clicking the sign-in button at the top of the page and entering your account URL. You can learn how to retrieve your Account URL below.

• Option 3: Go directly to https://get.checkfront.com/login/global/ to log in. For the next steps, please review the section on logging in below.

   

Best Practices for Managing Your Account URL We recommend that you bookmark your account URL to bypass the Enter account URL step and go directly to providing login credentials for your account. Create, view & edit bookmarks in Google Chrome Bookmarks in Firefox Bookmark pages in Safari Do you have multiple Checkfront subdomains or User accounts? Then, save your bookmarks in folders to improve how you organize your bookmarks. Remember to rename your bookmarks to use naming patterns that help you quickly identify the bookmarks you need.

Don't remember your Account URL? From the Login form (https://get.checkfront.com/login/global/), you can click on the Forgot your account URL? link to retrieve it.

Learn more For a detailed look at retrieving your account URL, check out the following article: Retrieving your Account URL

Contact Technical Support for assistance If you need help with the email address associated with the account, please contact Technical Support. Learn how to contact support with the following article: Getting Support for Checkfront

Once you have navigated to your Account URL,  the login page displays. 

Enter your Email Address and Password into the appropriate fields and click the Log in button to access your account.

Best Practices for managing your account credentials We recommend the following best practices to improve the experience of logging into Checkfront. Follow the requirements for strong passwords by making sure your passwords contain: At least 8 characters At least 3 of the following: --Lowercase letters (a-z) --Uppercase letters (A-Z) --Numbers (0-9) --Special characters (e.g. !@#$%^&*) Use a digital password manager to generate unique passwords for each account and store them securely. Determine a naming pattern for your credentials that groups them in the password manager, making them easier to find. Include the role in the name of the credentials, for example, Checkfront Admin or Checkfront Staff. If you have multiple sites, prefix the credentials with an abbreviation of the company name; for example, London Tour Company (LTC) and New York Tour Company (NYTC) might look like LTC Admin, LTC Staff, NYTC Admin, and NYTC Staff in your password manager. Save your Checkfront credentials within a single folder within your password manager so they are easier to find when managing your credentials. When you change your password, please save the update to the correct set of credentials within your password manager. How you name your credentials helps with this, too! Don't share your credentials! This practice is a security risk and causes issues with access to authentication codes.

Tips for resolving login issues Have you tried logging in, but you get a blank page? Here are some steps you can take to resolve the issue: Clear Browser Cache and Cookies: Sometimes, outdated or corrupted data in your browser can cause display issues. Clear your browser's cache and cookies, then try logging in again. Please see the following website for more information. Browser-specific instructions are under the tabs at the top of the page. Clearing my cache   Try a Different Browser: Use a different web browser to see if the issue persists. This step can help determine if the problem is browser-specific. Check Internet Connection: Ensure your internet connection is stable and working correctly. Disable Browser Extensions: Some browser extensions can interfere with website functionality. Try disabling them temporarily to see if it resolves the issue. Update Your Browser: Make sure your web browser is up to date, as older versions may have compatibility issues. Contact Support: If the problem continues after trying these steps, please contact Checkfront support for further assistance. Provide them with details about the issue, including any error messages or screenshots, to help them diagnose it.

Have you forgotten your password? You can reset your password using the Forgot Password? option under the password field. 

Learn more For a detailed look at resetting your password, check out the following article: Resetting your forgotten password

Contact Technical Support for assistance If you need help with the email address associated with the account, please contact Technical Support. Getting Support for Checkfront

After you enter your login credentials, the system prompts you to scan a QR code and enter a one-time code. Then, you or your account Admin has activated two-factor authentication on your account as an extra level of security. To complete the process of setting up authentication and securing your account, follow these steps.

1. Use your preferred authenticator app, such as Google Authenticator for Android or iOS devices, to scan the QR Code provided. Scanning the code connects your account to the authenticator.
2. Enter the one-time code generated by the authenticator app.
3. Click Continue to submit the code for authentication and continue to the Booking Manager.

Learn more For a detailed look at configuring authentication for the first time, including alternative authentication methods, check out the following article: Securing your account with two-factor authentication

Xero and two-factor authentication (2FA) Xero requires all Users to set up Two-Factor Authentication (2FA) to comply with mandated security protocols. Learn more about the Xero integration with the following article: Introduction to the Checkfront integration with Xero Online Accounting

After you enter your login credentials, the system prompts you to enter a one-time code. This code is an extra level of security enabled on your account. 

At some point, you would have linked an authentication app on your phone to your account, such as Google Authenticator for Android or iOS devices.

1. Open your authenticator app and find the listing and one-time code for Checkfront.
2. Enter the code in the field provided.
3. Click Continue to submit the code for authentication and continue to the Booking Manager.

You can also select the checkbox to Remember this device for 30 days, and the system won't ask you to provide the code when you log in.

Learn more For a detailed look at configuring authentication, including alternative authentication methods, check out the following article: Securing your account with two-factor authentication

After entering your Email and Password, is a code sent to your phone by text? At some point, you would have linked your phone to your account to provide a second level of authentication.

1. Make a note of the code sent to your phone.
2. Enter the 6-digit code into the field provided.
3. Click Continue to complete authentication and continue to the Booking Manager.

You can also select the checkbox to Remember this device for 30 days, and the system won't ask you to provide the code when you log in.

Didn't receive the code, or has it expired? Click Resend to have the code resent to your device.

Learn more For a detailed look at configuring authentication, including alternative authentication methods, check out the following article: Securing your account with two-factor authentication

Is your organization configured to use Google SSO integration? Then, the system presents the option to Continue with Google along with the traditional Checkfront email address and password fields.

If you click on the Google option and are already signed into Google, the system automatically redirects you to your Dashboard; otherwise, the system asks you to provide your Google SSO credentials and any multi-factor authentication that is part of Google SSO.

The email address entered must match the email address configured within your Checkfront User account.

Learn more For a detailed look at Google SSO, check out the following article: Introduction to Google Single Sign-on

Signing in with Google Are you having difficulty signing in with Google? Check out this article from Google for further information. Can't sign in to your Google Account

Is your organization configured to use Microsoft SSO integration? Then, the system presents the option to Continue with Microsoft Account along with the traditional Checkfront email address and password fields.

If you click on the Microsoft option and are already signed into Microsoft, the system automatically redirects you to your Dashboard; otherwise, it asks you to provide your Microsoft SSO credentials and any multi-factor authentication that is part of Microsoft SSO.

The email address entered must match the email address configured within your Checkfront User account.

Learn more For a detailed look at Microsoft SSO, check out the following article: Introduction to using Microsoft Single Sign-On (SSO) with Checkfront

Signing in with Microsoft SSO Are you having difficulty signing in with Microsoft SSO? Check out this article from Microsoft for further information. I can't sign in to my Microsoft Account

Accessing our web application via mobile browsers While our mobile apps do not currently support Microsoft SSO, Staff and Partners can access our web application on their mobile devices via mobile browsers.

If you are logging in via our Mobile Apps for iOS or Android, you must provide the same credentials as in the web app, along with your Checkfront unique URL, which is entered without any prefix, for example, yourcompanyname.checkfront.com.

Username field and email address Please enter your email address in the Username field.

Signing in with your Checkfront email address and password If you have Google SSO or Microsoft SSO connected and configured, you must still sign in to the mobile app using the traditional Checkfront Email Address and Password. The mobile app does not currently support Google SSO or Microsoft SSO login. Staff and Partners can use their mobile devices via mobile browsers to access our web application.

Why have I received an Account URL Request email that I didn't request?

The system sends you an email when a user attempts to find an account from the login page at https://www.checkfront.com/login. Requesting your account URL may happen by mistake, by users trying to log in on this page instead of the account login.

If someone enters their email address, the system sends the user an email with the associated account information. If you didn't initiate this request, you shouldn't worry. Your account is still secure, and the system has not shared any data with the person requesting it unless they are an account holder.
 

How do I change my account password?

You can use the Forgot Password? feature to reset your password or change it from your Account Profile. 

If you log in using Google SSO or Microsoft SSO, you must reset or change your password through those services.

How do I change the login or password of one of my Staff or Partners?

We suggest you have your Staff or Partners change their passwords using the Forgot Password. feature or the change password option within their Account Profiles. This practice ensures that only the account holder is privy to their password.

You can change passwords within Staff or Partner User Accounts (Manage > User Accounts).

Does the system log me out if I am inactive for some time?

Yes, the system automatically logs out accounts after 30 minutes of inactivity.

How many login attempts am I allowed before my account is blocked?

You are allowed three login attempts before your account is blocked.

After logging in, I received an email or message about suspicious activity; what should I do?

 

If the system blocks your IP address due to suspicious activity, such as excessive failed sign-in attempts or sign-in activity from an unrecognized IP address, the system displays a message upon login and sends an email to the account's registered email address alerting you to the suspicious IP address.

• If you don't recognize the IP address, you don't need to do anything. We have automatically blocked the suspicious IP from accessing your account, and your account remains accessible from your trusted devices.
• If the IP address listed is yours, you can use the Unblock link in the email to regain access.
   

I received an email alerting me to suspicious activity, but it wasn't me!

If you receive an email alerting you to suspicious activity and the IP address is not yours, you can ignore it. The suspicious IP address will remain blocked, and your account will remain securely protected.

The system has blocked my account due to breached credentials; what should I do?

If you try to sign in and we discover that a breach of a major third-party site has compromised your email address and password, we prevent you from logging in to protect your security. 
will 
You receive an email informing you about the risk and urging you to change your password immediately.

What happens if I no longer have access to my phone or authenticator?

Please reach out to Technical Support, and we can help you further.