Frequently Asked Questions

Accounts and Billing FAQ

• How do I change my Checkfront URL?
• How do I change the owner of my Checkfront account?
• How do I access a Developer account for testing purposes?
• How do I access our account, if the Administrator has changed?

Booking with Checkfront FAQ

• How can I book with a business through Checkfront?
• I am trying to book with a Checkfront business. How do I log in?

Booking Manager FAQ

• Why is my website booking widget not displaying properly?
• How do I handle no-shows and cancellations?
• How do I update/edit my invoice policy?
• How do I change the currency displayed for my inventory?
• Why is my inventory availability not showing correctly?
• How do I display my Checkfront booking calendar availability in an external calendar?

See all 33 articles

Account Integrations FAQ

• How do I set up waivers for reuse?
• How do I configure waivers to ask for multiple signatures?
• How do I get started with Waivers & Documents?
• How do I refund to a Gift Certificate?

Payment Provider FAQ

• What are the best practices for switching between payment providers?

Reporting FAQ

• How do I print a list of Guest names and phone numbers for the day?
• How do I export a list of Guest names and phone numbers for the day?
• How can I report on Sales Tax for my business?
• How can I report on cancelled bookings?
• How do I configure reports to remember my filter selections?

Website Integrations FAQ

• How do I turn off the secure mobile pop-up message on the Customer Booking page?

Other FAQ

• How can a Partner make a Booking and the Customer pay later?
• Why do my old invoices change when I change my tax configurations?
• How do I add images to Email Notifications & Waivers in Checkfront?

Integrations: Booking Widget FAQ

• Why is my website booking widget not displaying properly?

Layout FAQ

• How do I add Staff-only notes to a Customer Profile?

Customers FAQ

• How do I add Staff-only notes to a Customer Profile?
• How do I import Customer records?