Frequently Asked Questions

Accounts and Billing FAQ

• How do I change the owner of my Checkfront account?
• How do I change my Checkfront URL?
• How do I access our account, if the Administrator has changed?

Booking with Checkfront FAQ

• Help I am lost! How can I book with a business through Checkfront?
• I am trying to book with a Checkfront business, how do I log in?

Booking Manager FAQ

• How do I determine if a notification has been sent?
• Can we blocklist a Customer?
• How are fraudulent payment attempts reduced by the system?
• How do I make a Staff-side booking?
• How do I postpone a booking?
• How do I cancel a booking?

See all 18 articles

Account Integrations FAQ

• How do I configure waivers to ask for multiple signatures?
• How do I refund to a Gift Certificate?

Payment Provider FAQ

• What are the best practices for switching between payment providers?

Reporting FAQ

• How can I report on Sales Tax for my business?
• How can I report on cancelled bookings?
• How do I configure reports to remember filters?

Other FAQ

• How do I get a simple list of the day's paid bookings?
• Why do my old invoices change when I change my tax configurations?
• How do I add images to content in Checkfront?