Read this introduction to our Billing feature, including navigating to your billing information, viewing your plan, understanding booking volume limits, closing your account (including data retention), and contacting Billing.
You can read the entire series of articles at the side and bottom of this page to learn more about the Billing feature.
- Updating your billing information
- Viewing your payment history
- Changing your billing plan
- Annual booking volume allowance and limits FAQ for legacy plans
- Working with Booking Fees for those on the legacy Flex or new Growth (Booking Fee) plans
- Account menu > Billing
What more do I need to use this feature?
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Admin access to your account.
Which Checkfront version supports this feature - classic items, classic products, or both?
- The Billing feature is available to both accounts using classic items (Inventory > Items), a key feature of our Classic Items version of Checkfront, and accounts using classic products (Inventory > Products), a key feature of our Classic Products version of Checkfront.
Navigating to your billing information
Once logged in, navigate to your account menu (top right) and click on Billing from the dropdown menu to access your account's Billing page.
Overview of your plan
From the Plan tab, you can view your subscription type, plan start date, next billing date, next payment amount, and payment method information.
You can also upgrade or change your plan, change your payment method, or take your account offline.
Two additional metrics show the number of Staff Accounts and Partner accounts you have added in contrast to the number available for your plan.
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Learn more For a detailed look at Staff and Partner accounts, check out the following articles: |
Booking volume for those on legacy plans
A Booking Volume gauge displays for those on legacy plans, which shows the total number of bookings remaining for your plan, including a visual indicator of the percentage of booking volume used.
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Learn more For a detailed look at booking volume and limits information if you're on a legacy plan, check out the following article: |
Taking your account offline
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Learn more For a detailed look at closing your account, check out the following article: |
Data retention upon closing your account
According to our data retention policy, all your data is deleted from the system after closing an account. This includes bookings/Customer data, inventory, associated media, and statistics.
Before closing your account or anytime during your subscription, you may export all of your data in the System area (Manage > System > Database > Export).
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Data may stay in our backup rotation Please note data may stay in our backup rotation for up to 30 days after your account has been closed. |
Paying off your account once closed
Regardless of your billing cycle, there are no refunds or credits for partial months of service, plan downgrades, or unused months when your account is closed.
As defined by our terms of service and payment terms, it is your responsibility to keep your account in good standing and end the service when it's no longer needed. No exceptions are made.
Contacting Billing
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Contact our Billing team with any questions or concerns Please get in touch with the Billing team if you have any questions or concerns. You can scroll down on the page linked below to view contact information by department. |
Updating your billing information >