Determining the status of Checkfront systems via the Checkfront Status page

Learn how to view real-time and historical data on system performance.

Accessing the features mentioned in this article

Where can I find this feature using the top menu?

• https://checkfront.statuspage.io/
   

What more do I need to use this feature?

• Internet access is required to view the status page. Mobile or desktop device-friendly.

View real-time and historical data on system performance, including the status of our:

• Networks worldwide (US, Europe, Canada, Asia, and Australia)
• Website builder for online booking, Site Builder
• Marketing website, https://www.checkfront.com/
• Google Cloud Platform services
• Stripe Webhooks
• Integration with Xero Ltd - API App Centre

If you are concerned that Checkfront's systems are down, please check this independently hosted page or contact our Technical Support Team for more help.

The status indicator at the top of the page gives you the overall status of Checkfront - a green status bar means All Systems are Operational!

If there is an issue, incidents are prominently displayed and highlighted in yellow at the top of the page, along with a log of the most recent related information. Click on the posting to view further details.

Scroll down the page to view the status of each service or application. Expand the listing to view the status of grouped services, where applicable. 

Subscribe to updates so we can notify you when Checkfront creates, updates, or resolves an incident! Click on the Subscribe to Updates button to begin the subscription process.

Subscribe to updates via email notifications by following these steps:

1. Select the first tab within the SUBSCRIBE TO UPDATES menu.
2. Enter your Email Address.
3. Click the SUBSCRIBE VIA EMAIL button to complete your subscription.

You can subscribe to updates via Atom or RSS Feed, two different feed formats that provide updates from websites via text files.

1. Install a third-party application, such as a feed reader or aggregator, to relay and notify you of the updates. Check out your browser's web store for popular feed reader browser extensions.
2. Once you install a feed reader, click the Atom Feed or RSS Feed link within the Subscribe to Updates modal to subscribe to and view the feed.

Select the second Subscribe To Updates menu tab to visit our support site.

Click the linked text to navigate to https://support.checkfront.com/ and access our Knowledge Base or Request Support from Technical Support.

Learn more about getting support For a detailed look at your support options, check out the following article: Getting Support for Checkfront

If you experience an issue that we have not listed on the status page and plan to reach out to support, here is a list of some information that helps us identify the issue:

• When did you first notice there was an issue? This information can help us determine when the problem started and narrow down the issue.
• What device are you using? (MacBook Pro, iPad, iPhone). This information can help us determine if it is an issue with specific devices, such as mobile devices.
• What operating system are you using? (Microsoft Windows, macOS) This information helps us determine if the issue is limited to specific operating systems.
• Which browser are you using? (Google Chrome, Mozilla Firefox, Microsoft Edge) This information helps us determine if the issue is limited to specific browsers.

If our systems are operational, but you are experiencing issues, start by trying the following basic quick fixes:

• Restart your computer. Sometimes even computers need a fresh start! Restarting your computer clears out any random, unimportant, and temporary tasks or data that may be bogging down your system.
• Check your Internet connection. You may have temporarily lost your connection. Restarting your computer or Internet router may help. If not, it may be an issue with your Internet provider.
• Check the status of your payment provider. Are you experiencing payment issues? Check the status of your payment provider page for issues at the source. Each payment provider also has a system status page, for example, https://status.stripe.com/.
• Check the status of the integrated application. If you are experiencing issues with an integrated service, check the status page for that service, for example, https://status.quickbooks.intuit.com/.
• Check your system on another computer or mobile device, preferably outside your network. This practice can eliminate your computer, connection, or network as the issue.

Scroll down the page to view the list of Past Incidents within the current month, if any.

To view the Incident History from previous months, click the Incident History link at the bottom of the Past Incidents list.

Any historical incidents are listed here and organized by month of the year.

To Filter your Incident History by Component.

1. Click on the Filter Components button.
2. Select one or more services or applications to view from the dropdown menu.
3. Click on the Filter Components button again to close the dropdown menu.

The Incident History list is now filtered accordingly. Do the reverse to clear your filters.

Three months' worth of Incident History displays per page. To view incidents further back (<) or forward (>) in time, click on the arrows next to the displayed date range.