Ensure your Customers get the right message at the right time by scheduling email notifications in Checkfront. This guide shows you how to set them up so communication is consistent and timely.
Learn how to schedule an email notification with our step-by-step instructions.
Accessing the features mentioned in this article
Where can I find this feature using the top menu?
Manage > Notifications > Email > Email Notification
What more do I need to use this feature?
-
Admin permissions or restricted permissions to Manage Notifications.
Which Checkfront version supports this feature - classic items, classic products, or both?
- This feature is available in both our classic version using classic items (Inventory > Items) and our classic version using classic products (Inventory > Products). → Learn more about products
|
What is an email notification? A notification is an email message sent to your Customers to confirm booking actions and may include a booking confirmation, notice of changes made to the booking, or a payment request. |
Scheduling an email notification
Would you like an email reminder sent at a specific time, e.g., the day before a booking starts? You can schedule an email notification to be sent to select recipients.
Follow these steps to get started.
1. Navigate to the Notifications area (Manage > Notifications).
2. Click + New Notification to create a new notification or select an existing entry to edit it.
3. Select Scheduled in the Deliver option.
4. In the Schedule dropdown options that open, choose to send the notification for a specified amount of time (hour, day, week, or month) either Before the booking or After the booking. You can then choose the start date, end date, or creation date.
5. Within the remainder of the notification, choose the subject, booking status, recipients, inventory, and email content that works best for you.
6. After you finish setting up the notification, click Save.
|
Scheduling email notifications Email notifications are scheduled to be sent days, weeks, or months before or after the booking and delivered at the same hour they were created. For instance, if a booking is created at 11 a.m. on Tuesday and the scheduled notification is two days before the booking, it is sent at 11 a.m. on the scheduled day. Occasionally, mail can be delayed due to volume (including unscheduled mail), but it generally aligns with the above time frame. |
|
When notifications are sent A new scheduled notification still applies to and is sent for existing bookings if the booking status matches the one set in the notification. |
|
Scheduled per-hour notifications can only be sent up to 48 hours before or after a booking Per-hour notifications can only be scheduled to be sent up to 48 hours before or after a booking. These notifications use midnight of the scheduled date to trigger emails for day and night inventory. |
|
Read our blog post about Tripadvisor Read the following blog post to learn how setting up follow-up email notifications can get you better reviews on Tripadvisor: |
|
Learn more about email notifications For a detailed look at email notifications, check out the following article: |