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Resetting your forgotten password

Learn how to reset your password if you forget it.

Please see the related article in this series on Logging into Checkfront, which includes instructions on retrieving your Account URL.

 

Accessing the features mentioned in this article


Where can I find this feature using the top menu?

What more do I need to use this feature?

  • An Admin, Staff, or Partner account.
  • Access to the associated email account.
     
Callout icon of a person wearing a headset, representing customer support assistance.

Contact Customer Support for assistance

Can't find your Account URL or have issues with the Email Address associated with it? Please contact Customer Support for further assistance. 

 

Callout icon of a bell, indicating alert.

Resetting passwords and iCal feeds

An account links to the Calendar iCal feeds it generates. If the account that generated the feed is disabled or if the login credentials for that account change, then any iCal feed links previously generated no longer work. 

To resolve this, you can generate new iCal feeds to link to your external calendars.

 

Resetting your password

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Checkfront login page highlighting the forgot password option with a label pointing to the link below the password field.

1. You can reset your password using the Forgot password? link at the bottom of the Login page. Clicking this link opens the "Forgot Your Password?" page.

 

Checkfront forgot password page prompting the user to enter their email address to reset their password.

2. Within the Forgot Your Password? Page, you need to enter the Email address associated with your account.

 

Callout icon of a person wearing a headset, representing customer support assistance.

Contact Customer Support for assistance

If you can't recall the email address associated with the account, please contact support for help. It happens to the best of us sometimes!

 

Checkfront password reset page instructing the user to check their email with an option to resend the reset email.

3. You are emailed with a link to reset your password, so check your email! You can have the email resent if needed.

Checkfront email notification confirming a submitted password change request with a confirmation link and orange confirm button.

 

4. Next, go to your email account to open the email. Check the spam or junk mail folder if you can't find the email.

 

Gmail menu highlighting the Spam folder option in the sidebar.

5. Within the email, you see a URL. Click that link to confirm and start the password change.

 

Checkfront password reset page showing new password entry fields with validation requirements and reset password button.

5. You are taken to the Change Your Password page, where you can reset your password.


What are the password requirements? Make sure that your password contains:

  • At least 8 characters
  • At least 3 of the following:
    • Lowercase letters (a-z).
    • Uppercase letters (A-Z).
    • Numbers (0-9).
    • Special characters (e.g. !@#$%^&*).

For example: !2E4s678.

 

Confirmation screen showing password successfully changed with a Back to Booking Manager button.

That's it! The system has changed your password, and you can navigate to the Booking Manager using the Back to Booking Manager button.