How do I change the status of a booking without emailing a Customer?

Update a booking’s status in Checkfront without triggering an email notification, so you can manage reservations quietly when needed.

Learn how to bypass sending a notification to a recipient when changing the booking status.

Accessing the features mentioned in this article

Where can I find this feature using the top menu?

• Booking > Invoice Tab
   

What more do I need to use this feature?

• Admin or restricted permissions to Modify Bookings.
   

Which Checkfront version supports this feature - classic items, classic products, or both?

• This feature is available in both our classic version using classic items (Inventory > Items) and our classic version using classic products (Inventory > Products).  → Learn more about products

What is a booking status? A booking status acts as a visual label and functional state for each booking in your system.

Would you like to change a booking's status without sending a notification to the recipient? If so, this is possible to do by following these steps:

1. In the booking's Invoice tab, select the status menu to view available statuses.
2. Choose the new status you want to apply.
3. In the Confirm Update window, uncheck the Send email notifications option so that the system does not send any attached instant notifications to recipients with this status change.
4. Click the Update button to continue.

Choosing not to send a notification only prevents instant notifications from sending Choosing not to send an email notification for a booking status change prevents only instant notifications attached to that status from being sent at that time. Any scheduled notifications continue to be sent as planned.

Learn more about statuses and notifications For a detailed look at booking statuses and email notifications, check out the following articles: Introduction to booking statuses Introduction to email notifications