How do I add a cancellation link to email notifications?

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Learn how to add a cancellation link to Customer email notifications.

 

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Which plans include this feature?

Legacy:  Soho, Pro, Plus, Enterprise, Flex
New:  Starter, Growth (Subscription), Growth (Per Booking), Managed
→ Learn more about our new plans or how to change your plan.

Where can I find this feature using the top menu?

Manage > Notifications

What more do I need to use this feature?

• Admin permissions to manage Notifications. 
  
  

Which Checkfront version supports this feature - classic, new or both?

• This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products).  → Learn more about products

 

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Do you want to allow your Customers to cancel their booking online without you making the change? You can send them an email notification with a link to do this!

Follow these steps:

1. Create or edit an existing Notification (Manage > Notifications).
2. Include the {$BOOKING_CANCEL_URL} variable in the email body and save the change.
3. Change the booking's status to trigger the notification with the variable to send to the Customer.

When the Customer clicks on the email link, they are brought to the booking receipt page, where they are prompted to Confirm the cancellation.

The booking is then cancelled in the system, and the booking receipt page refreshes to show the Cancelled status.

 

Learn more about these topics here: Introduction to email notifications Working with booking statuses from booking invoices