How do I add a cancellation link to email notifications?

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Learn how to add a cancellation link to Customer email notifications.

 

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Which plans include this feature?

Legacy:  Soho, Pro, Plus, Enterprise, Flex
New:  Growth (Subscription), Growth (Online Booking Fee), Managed
→ Learn more about our new plans or how to change your plan.

Where can I find this feature using the top menu?

Manage > Notifications

What more do I need to use this feature?

• Admin permissions to manage Notifications. 
  
  

Which Checkfront version supports this feature - classic, new or both?

• This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products).  → Learn more about products

 

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Do you want to allow your Customers to cancel their booking online without you making the change? You can send them an email notification with a link to do this using an email variable!

 

If a Customer cancels their booking, any payments are not automatically refunded to the Customer. Staff are responsible for refunding the Customer if necessary. Learn more about processing refunds here: Refunding payments from booking invoices

 

What are email variables? Email variables are elements you can add to email messages that are automatically filled with information once received by the recipient, e.g. {$BOOKING_CANCEL_URL}. Learn more about email variables here: Working with variables in email notifications

 

Learn more about these topics here: Introduction to email notifications Working with booking statuses from booking invoices

 

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You can include a cancellation URL directly in notification emails. Follow these steps:

1. Navigate to the Notifications area (Manage > Notifications).
2. Click + New Notification to create a new notification or select an existing entry to edit it.
3. Add the {$BOOKING_CANCEL_URL} variable in the Email section under the HTML tab.
4. After you finish setting up the notification, click Save.

Change the booking's status to trigger the notification with the variable to send to the Customer.

When the email is delivered to the Customer, the variable automatically converts to a URL link the Customer clicks to bring them to the booking receipt page.

 

The Customer is prompted to Confirm the booking cancellation.

The booking is then cancelled in the system, and the booking receipt page refreshes to show the Cancelled status.

 

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You can include a text cancellation link in notification emails. Follow these steps:

1. Navigate to the Notifications area (Manage > Notifications).
2. Click + New Notification to create a new notification or select an existing entry to edit it.
3. Highlight a word/phrase in the email content, e.g. Click here to cancel.
4. Click the Link menu button and then click Insert Link.
5. In the window that shows, place the {$BOOKING_CANCEL_URL} variable in the URL field and click Insert.
6. After you finish setting up the notification, click Save.

 

Change the booking's status to trigger the notification with the variable to send to the Customer.

When the email is delivered to the Customer, the variable automatically converts to a text link the Customer clicks to bring them to the booking receipt page.

 

The Customer is prompted to Confirm the booking cancellation.

The booking is then cancelled in the system, and the booking receipt page refreshes to show the Cancelled status.