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How do I add a cancellation link to email notifications?

Learn how to add a cancellation link to Customer email notifications.

 

Which plan do I need to use this feature?

✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise  | ✓ Flex |

Where can I find this feature using the top menu?

Manage > Notifications

What more do I need to use this feature?

  • Admin permissions to manage Notifications. 

Which Checkfront version supports this feature - classic, new or both?

  • The Notifications feature is available to both those using items (Inventory > Items), a key feature of our classic version of Checkfront, and those using products (Inventory > Products), a key feature of our newest version of Checkfront.

 

Products

New to Checkfront - Products ✨

Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront.

Not yet on our newest version and interested in upgrading? Please reach out to our Technical Support team for more information.

Discover more product-related help articles here: Products (New).

 

Adding a cancellation link

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Do you want to allow your Customers to cancel their booking online without you making the change? You can send them an email notification with a link to do this!

Follow these steps:

  1. Create or edit an existing Notification (Manage > Notifications).
  2. Include the {$BOOKING_CANCEL_URL} variable in the email body and save the change.
  3. Change the booking's status to trigger the notification with the variable to send to the Customer.

When the Customer clicks on the email link, they are brought to the booking receipt page, where they are prompted to Confirm the cancellation.

The booking is then cancelled in the system, and the booking receipt page refreshes to show the Cancelled status.

 

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