Plan Availability: ✓ Soho | ✓ Pro | ✓ Plus | ✓ Enterprise | X Flex |
Locate: Manage > Ecommerce Setup > Payment or Manage > Integrations > Payments
Customers can make payments through Square online. Alternatively, our Checkfront iOS/Android apps support in-person payments through Square readers.
Square is currently available through Checkfront in the United States, Canada, United Kingdom, Australia, Japan and Ireland.
Google reCAPTCHA is now supported by Checkfront with Square. Learn more here...
PSD2 and SCA compliant
This integration is Payment Services Directive 2 (PSD2) compliant including Strong Customer Authentication (SCA).
Checkfront is prepared to handle any transactions that the Payment Provider deems applicable.
These measures help reduce fraud and make online payments more secure!
Learn more about PSD2 and SCA here...
Square is the supported Payment Provider for our mobile apps. Learn more about out Android and iOS apps here...
Setup in CheckfrontBack to top
To enable Square, log in to your Checkfront account and navigate to Ecommerce Setup and Payment tab under the Manage menu. Locate and click on the Square tile within the list of featured providers.
- Connect to SquareBack to top
From the Add-on Setup modal, click on the option to Connect to Square.
This initiates the authorization process, where you authorize Square to connect your Checkfront account for the purpose of payment processing.
- Log into SquareBack to top
If you are not already logged in to your Square account, a login screen appears for authentication purposes. Enter your Email Address and Password, then Sign In.
- Manage Add-on SetupBack to top
Once you've successfully logged in, the connection is established with Square and you are redirected back to Checkfront where Square is now marked as an Active Provider.
Next, click on Setup to configure your Location setting.
- Configure LocationBack to top
From Add-on Setup, verify the connected Square business Location. You can change the connected Location by selecting from the drop-down menu displayed.
Click Update to save your Location selection.
This step requires that you have one or more Locations created within Square. Learn more about Location Management in Square here:
No Locations Found
Resolve this issue by disabling and then re-activating the Square Integration within Checkfront.
Country Field RequiredBack to top
Ensure that the Country field is enabled and required in the booking form (Manage > Layout > Booking Form) when using Square, otherwise, payments may fail.
Address Verification (AVS)Back to top
Billing Address and Postal / Zip code information can be captured and sent to Square where Address Verification (AVS) checks can be applied to help protect against disputes and fraud.
This is true for both Customer-facing (Payment page) and Staff-side (add payment form) payments.
Make sure that your Booking Form (Manage > Layout > Booking Form tab) includes the fields you require - Address and/or Postal / Zip code and that the fields are marked as required.
The Billing Address and Postal / Zip code fields on the Payment page are prefilled with the values entered in the corresponding Booking fields.
The Staff-side add payment form includes these fields by default - no additional configuration is required.
Learn more about Address Verification (AVS) with Square here...
Connecting in Sandbox Mode (Test Mode)Back to top
We highly recommend you test the integration with Square before processing any live payments through your account.
To use Sandbox Mode, the testing environment, ensure the Square live integration is disabled (Setup > Disable) and then follow the steps above, this time choosing to Connect to Square in Sandbox Mode. A test Location is preselected for you to match your account's currency, for example, CAD Test Location.
Don't forget to deactivate the Sandbox connection and Connect to Square with your live account when you have completed your testing and are ready to take live payments!
Credit Card Swiping via Mobile AppsBack to top
Square provides its own hardware for in-person payments. You can use any Square reader available in your region to swipe card-present transactions for your bookings through our mobile apps.
- Mobile App Payment ProcessBack to top
iOS & Android App Booking Flow
The payment flow for Square in our iOS and Android mobile apps is as follows:
1. Ensure that you have both the Checkfront and Square Point of Sale apps installed on your device.
You should select this option if you wish to make the payment via the tap method, rather than swiping. If you don't select this option, tap will still work, but the payment will not be recorded in Checkfront. In that case, you will need to go into the Checkfront Booking Manager and process a manual POS payment to record the transaction.
8. Either swipe, tap (if applicable) or key in credit card information. Note: if possible, we suggest swiping/tapping over keying in the card number as Square provides a lower rate on card-present transactions.
To facilitate payments processed through the Square mobile app, Checkfront utilizes the Custom Amount feature in Square.
Within the Sales Taxes section of your Square Dashboard, it is possible to add taxes to Custom Amounts.
However, if you add taxes to Custom Amounts in Square, then Square adds those amounts on top of whatever value Checkfront sends for the transaction.
For example, if the item in Square has a 15% tax applied, and you try to collect the $100 outstanding balance from a booking. The payment amount is set as $100 in Checkfront, but the transaction amount is $115 in Square!
To avoid this conflict, please make sure no taxes have been applied to the Custom Amount item in Square.
Frequently Asked QuestionsBack to top
What is the minimum amount for Square payments?
The minimum payment amount for Square (1.00) applies to test as well as live transactions. Please check with Square for more information.
Can I use Square and Stripe at the same time?
Yes, if both are enabled, Stripe will be the default provider for your web-based payments, and Square can then be used at the same time for in-person payments via our mobile app.
The Square integration may also be used as both your eCommerce and mobile payments solution.
How far back in the past am I able to process refunds with Square?
Square allows rebilling and refunds. These processes are done using tokenized payment information. The length of time that refunds are allowed to be processed after the original payment date can be found on the Square website, after this window you’ll need to refund your customer outside of Square.
Once you have refunded your customer outside of Checkfront and Square, be sure to log the refund on the customer's Checkfront booking transactions tab.