Prerequisites:
- Your account must have access to items (Inventory > Items), which is a key feature of our classic version of Checkfront.
- A Staff user account, as Partner account login is not supported.
- Important: Only the QR Code Scanner feature of the app, used to check-in Guests via QR Barcodes on invoices, is supported with products (Inventory > Products) at this time.
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New to Checkfront - Products ✨ Products (Inventory > Products) is the successor feature to (Inventory > Items) and is available in our newest version of Checkfront. Not yet on our newest version and interested in upgrading? Please contact our Technical Support team for more information. Discover more product-related help articles here: Products (New). |
Contacting the Customer Through the Android Mobile Booking App
From time to time you may need to contact a customer via email, whether that be to send them a quick message or forward a copy of their invoice. You can do that directly from the Android Mobile Booking App.
Contacting the Customer
Back to topNext to the status button at the bottom of the invoice view is the Contact Customer button, depicted by a paper airplane icon. Tapping on this brings up a menu of possible customer interactions. Select the one you want from the list and your device automatically performs the required function.
For example, if you select Email with Invoice, your device's default email app is opened, ready for your input. The email is pre-populated with the customer's email address and a subject that includes the booking ID. A PDF file of the booking is also be attached to the email.
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