- Postmark is available to those using items (Inventory > Items), a feature of our classic version of Checkfront.
- Interested in using Postmark with products (Inventory > Products)? Your account must be a member of our Early Access Program. Please reach out to Checkfront Technical Support to learn more.
Early Access Program
Find our complete set of help articles related to the Early Access Program here: Early Access Program.
OverviewBack to top
From time to time, you may hear from some of your customers that they never received their booking confirmation after completing a reservation through your Checkfront system. This can be frustrating for both you and the customer, so we've gone ahead and made it a little bit easier to combat any spam with a free email integration with Postmark, available to all account plans.
SPF RecordsBack to top
Prior to April 26th, 2016, notifications and emails were sent from Checkfront on behalf of the main email address configured in your dashboard at Manage > Setup > Company.
Going forward, all notifications are sent, by default, from the address
email@example.com (yourcompany is a placeholder for your Checkfront account business name). This change should provide better delivery rates as that email address is correctly configured for the best email deliverability. Should a customer reply to the notification, their response is sent to the email address supplied at Manage > Setup > Company in your Checkfront account. You do not need to make any changes to your account to enable this new behaviour.
Custom Email AddressesBack to top
Should you wish to send notifications from your own domain, we have included an option to configure a custom email address in your Checkfront account.
Custom email addresses are only an option for Customers who own the domain from which they would like to send. Generic email addresses from sites such as Gmail.com and Live.com are not supported.
This requires you to log in to your domain provider control panel and add two DNS TXT records.
Doing so verifies that you control the domain in question and approve Checkfront to send email on behalf of that domain. If you are not sure how to do this, then seek advice from the support team at your domain provider.
The two TXT records you must add are as follows.
This declares that our mail service (Postmark) is allowed to send email on your behalf.
DKIM TXT Record
This record verifies that Checkfront can send an email on your behalf and that the content of the email is unaltered. The DKIM TXT record is customer-specific and is generated by our Email integration.