Configuring DNS records for use with Postmark

Learn how to configure the Postmark integration for outbound email.

New to Postmark? Read the first article in this series for an introduction to the Postmark integration.

Accessing the features mentioned in this article

Where can I find this feature using the top menu?

Manage > Integrations > Email > Postmark

What more do I need to use this feature?

• Admin permissions to Manage your account and Integrations.
• You must own the custom domain from which you would like to send. Generic email addresses from sites such as Gmail.com and Live.com are not supported.
  
  

Which Checkfront version supports this feature - classic items, classic products, or both?

• This feature is available in both our classic items version using classic items (Inventory > Items) and our classic products version using classic products (Inventory > Products).  → Learn more about products

As you can see in the above screenshot, the recommended DNS text records have not yet been configured in the email domain as they show Not Found.

This is something you can now do to improve email deliverability further. Contact your domain provider for instructions if you don't know how to do this.

The unique values required to create the records are provided in the email integration window (see the above example).

While the integration can function without validated DNS records, setting these up within your domain provider is highly recommended. Valid DNS records help to improve email deliverability to your Guests further.

Once you successfully configure the DNS records with your domain provider, Checkfront sends email from the custom email address, and the Add-on Setup modal updates to show the valid records are found. 

The example above shows that the integration is active, and the two records are Valid.  

It can take up to an hour for your new DNS records to be seen by our servers. Therefore, the update may take time to happen. Once it does, the Add-on Setup window updates the status, and the We'll Send From email address is updated. Until then, the email continues to send from yourcompany@bookings.checkfront.com, or a previously configured custom email address.

Has a Customer mentioned not receiving notifications from Checkfront? If so, please ensure that they have not marked email coming from Checkfront as spam and removed the sending email address from any spam filters. After the Customer has confirmed the above, you can contact Technical Support to update the Customer's email address in our email software so that notifications are once again sent out.

< Verifying your email address with Postmark for notification delivery