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Exporting your account data before closing your account

Before you close your Checkfront account, save a copy of your data. Once your account is closed, access to your booking history and Customer information is no longer be available. This article explains Checkfront's data retention policy and walks you through exporting your account data in advance.

Learn about our data retention policy and how to export your account data before closing your account.

 

Accessing the features mentioned in this article


Where can I find this feature using the top menu?

  • Manage > System > Database > Export
     

What more do I need to use this feature?

  • Admin permissions to access Manage.
     

Data retention after closing your account

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In accordance with our data retention policy, all your data is deleted from the system upon account closure. This includes bookings/customer data, inventory, associated media, and statistics.

 

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Data after closing your account

Data may remain in our backup rotation for up to 30 days after your account is closed.

 

Exporting your data

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Export system data page with fields for login and password and a button to download the database in XML format.

Before closing your account or at any time during your subscription, you may export all of your data.

  1. Go to (Manage > System > Database > Export).
  2. Enter your account credentials in the Login and Password fields on the Export System Data page (if prompted).
  3. Click the Download button to start the export.
  4. Once processed, the export is emailed to your account's email address. Click the secure link included in the message to access your export.

 

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Exports are for external use only

The export cannot be re-imported into the same or another Checkfront account. It is for external use only.

 

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The system database export is meant for external applications

This System Database Export (Manage > System > Database > Export) is a raw XML data file intended for other booking applications to read and use.

For more viewer-friendly access to this data (for instance, a Microsoft Excel spreadsheet or PDF), we recommend that you individually export your Reports or the Customers Directory (Customers > Directory).

The Export option and other standard actions are displayed at the upper right of each page.

Further instructions are found within the help articles for the related features: