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Exporting your account data before closing your account

Learn about our data retention policy and how to export your account data before closing your account.

 

Which plans include this feature?

Legacy:  Soho, Pro, Plus, Enterprise, Flex
New:  Growth (Subscription), Growth (Online Booking Fee), Managed
→ Learn more about our new plans or how to change your plan.


Where can I find this feature using the top menu?

  • Manage > System > Database > Export

What more do I need to use this feature?

  • Admin permissions to access Manage.

Data retention after closing your account

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In accordance with our data retention policy, upon closing an account, all of your data is deleted from the system. This includes bookings/customer data, inventory, associated media, and statistics.

 

Alert

Data may stay in our backup rotation for up to 30 days after closing your account.

 

Exporting your data

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System Export

Before closing your account or at any time during your subscription, you may Export all of your data (Manage > System > Database > Export).

Enter your account password in the Export System Data area and select Download to start the export.

Once processed, the export is emailed to your account's email address. Click the included secure link to access your export.

 

Attention The export cannot be re-imported into the same or another Checkfront account. It is for external use only.

 

Note

This System Database Export (Manage > System > Database > Export) is a raw XML data file meant for other booking applications to see and use these files.

For more viewer-friendly access to this data (for instance, a Microsoft Excel spreadsheet or PDF), we recommend that you individually Export your Reports or the Customers Directory (Customers > Directory).

The Export option and other standard actions are displayed at the upper right of each page.

Further instructions are found within the help articles for the related features:

 

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