How do I change the status of a booking without emailing a Customer?

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Learn how to bypass sending a notification to a recipient when changing the booking status.

 

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Which plans include this feature?

Legacy:  Soho, Pro, Plus, Enterprise, Flex
New:  Growth (Subscription), Growth (Online Booking Fee), Managed
→ Learn more about our new plans or how to change your plan.

Where can I find this feature using the top menu?

Booking > Invoice Tab

What more do I need to use this feature?

• Admin or restricted permissions to Modify Bookings.
  
  

Which Checkfront version supports this feature - classic, new or both?

• This feature is available in both our classic version using items (Inventory > Items) and our newest version using products (Inventory > Products).  → Learn more about products

 

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Would you like to change a booking's status and bypass sending the recipient an attached notification? If so, this is possible to do by following these steps:

1. In the booking's Invoice tab, select the status menu to view available statuses.
2. Choose the new status you want to apply.
3. In the Confirm Update window that displays, uncheck the Send email notifications option so that any attached instant notifications are not sent to recipients with this status change.
4. Choose Update to continue.

 

Choosing not to send an email notification for a booking status change prevents only instant notifications attached to that status from being sent at that time. Any scheduled notifications continue to be sent as planned.

 

Learn more about these topics here:  Introduction to booking statuses Introduction to email notifications