How do I determine if a notification has been sent?

Quickly check whether a notification has been sent in Checkfront to confirm communication with your customers and troubleshoot delivery issues.

Learn how to determine if the system has sent a booking notification to recipients.

Accessing the features mentioned in this article

Where can I find this feature using the top menu?

• See the areas mentioned below.
   

What more do I need to use this feature?

• Admin permissions to manage notifications and view reports.
   

Which Checkfront version supports this feature - classic items, classic products, or both?

• This feature is available in both our classic version using classic items (Inventory > Items) and our classic version using classic products (Inventory > Products).  → Learn more about products

What is an email notification? A notification is an email message sent to your Customers to confirm booking actions and may include a booking confirmation, notice of changes made to the booking, or a payment request.

Do you want to confirm that an instant or scheduled notification has been sent to recipients, for example, to notify a Customer of a new booking?

If so, there are several areas in Checkfront where the notification status is displayed.

A sent notification in a booking's Log tab displays as SENT in the Email column.

• If an email fails to send and bounces, it displays as BOUNCE in the Email column.

In the Account Activity report (Reports > Account Activity), a sent notification displays as SENT in the Email column.

If an email bounces, it displays as BOUNCE in the Email column.

Learn more about email notifications For a detailed look at email notifications and resolving email bounces, check out the following articles: Introduction to email notifications How do I resolve bounced email notifications?