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Recording refunds in the Android app

When a refund is needed, you can process it directly in the Android app without switching to a desktop. This article walks you through how to record a refund against a payment in the app, and explains what to do when a transaction needs to be refunded externally.

Learn how to record a refund in the Android mobile app.

New to the Android app? You can read the first article in this series for an introduction to the Android app.

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Unavailable for download on newer devices

Our Android app is currently unavailable for download from the Google Play Store on select newer devices. We're working to restore support and will share updates here as soon as it's available again.

 

Accessing the features mentioned in this article

What more do I need to use this feature?

  • Admin or Staff user accounts only. Partner account logins are not supported.
     

Which Checkfront version supports this feature - classic items, classic products, or both?

  • This feature is available in both our classic versions: classic items (Inventory > Items) and classic products (Inventory > Products).  → Learn more about products
  • Important: Only the QR Code Scanner feature of the app, used to check in Guests via QR Barcodes on invoices, is supported for products (Inventory > Products) at this time.

 

Recording refunds in the Android mobile booking app

You can use the Android Mobile Booking App to process and record a refund against one of the payments applied to an invoice in Checkfront. 

 

Recording refunds

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Recording a refund in the Android Mobile Booking App is straightforward: 

  1. Tap a payment in the transactions list on the invoice Payments screen. This shows you the Payment Details of that transaction.  

Payment details screen on the left showing Rita Sullivan’s CA$100 Visa payment with button to record as refunded highlighted, and on the right Payments screen showing refund entry with updated balance due.

  1. Tap the button labeled Record as Refunded to process a full refund.

Once the refund has been recorded, it is added to your transactions list on the Payments screen above.

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 Refunding transactions processed outside the mobile app

You cannot refund transactions processed outside the mobile booking app, such as a Visa POS payment. You must refund the payment externally and record it in the app as a POS refund to keep your records up to date. You can also process refunds in the desktop browser on your computer.

 

Next Steps

In the following article, we look at how to change booking statuses in the Android app.

 

< Recording payments in the Android app    |    Changing booking statuses in the Android app >

 

 

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