Customers can use Customer Accounts to cancel their bookings quickly, easily, and securely.
Learn how Customers cancel bookings from their Customer accounts when allowed.
New to Customer Accounts? You can read the first article in this series for an introduction to Customer Accounts.
Accessing the features mentioned in this article
Where can I find this feature using the top menu?
- Profile > My Account > Bookings > Edit Booking
What more do I need to use this feature?
- Your Checkfront account must be enabled for Customer Logins.
- The Customer or Staff member must have created a Customer account.
- Your Checkfront account must Allow customer accounts to cancel bookings, see Configuring Customer accounts.
Which Checkfront version supports this feature - classic items, classic products, or both?
- This feature is available in both our classic items version, using classic items (Inventory > Items), and our classic products version, using classic products (Inventory > Products). → Learn more about products
Cancelling a booking
To cancel a booking, the Customer must:
- Click the Cancel Booking link beneath their reservation status.
- This link only appears if your Customer Account settings allow it to be displayed.
- These settings can include date limitations as well as restrictions on booking status.
- Once the Customer clicks the link, they receive a pop-up alert asking them to confirm the booking cancellation.
- Once the Customer confirms the cancellation, the system updates the booking status to reflect the cancellation.
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Request refund after cancellation A refund of any monies paid is not automatically triggered for the Customer. They still need to contact you to issue the refund through your backend. |
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Learn more about bookings Would you like to cancel a booking via your Admin or Staff account? Find out more here: |
Next Steps
In the next article, we examine modifying bookings through a Customer Account.
< Managing Customer accounts via Customer Accounts | Modifying bookings via Customer accounts >